IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v185y2011i1p161-17910.1007-s10479-009-0617-1.html
   My bibliography  Save this article

Managerial insights from service industry models: a new scenario decomposition method

Author

Listed:
  • E. Borgonovo
  • L. Peccati

Abstract

The service industry literature has recently assisted to the development of several new decision-support models. The new models have been often corroborated via scenario analysis. We introduce a new approach to obtain managerial insights in scenario analysis. The method is based on the decomposition of model results across sub-scenarios generated according to the high dimensional model representation theory. The new method allows analysts to quantify the effects of factors, their synergies and to identify the key drivers of scenario results. The method is applied to the scenario analysis of the workforce allocation model by Corominas et al. (Annals of Operations Research 128:217–233, 2004 ). Copyright Springer Science+Business Media, LLC 2011

Suggested Citation

  • E. Borgonovo & L. Peccati, 2011. "Managerial insights from service industry models: a new scenario decomposition method," Annals of Operations Research, Springer, vol. 185(1), pages 161-179, May.
    • Handle: RePEc:spr:annopr:v:185:y:2011:i:1:p:161-179:10.1007/s10479-009-0617-1
    DOI: 10.1007/s10479-009-0617-1
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10479-009-0617-1
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10479-009-0617-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Borgonovo, E., 2008. "Differential importance and comparative statics: An application to inventory management," International Journal of Production Economics, Elsevier, vol. 111(1), pages 170-179, January.
    2. Baric{s} Ata & Shiri Shneorson, 2006. "Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates," Management Science, INFORMS, vol. 52(11), pages 1778-1791, November.
    3. Tietje, Olaf, 2005. "Identification of a small reliable and efficient set of consistent scenarios," European Journal of Operational Research, Elsevier, vol. 162(2), pages 418-432, April.
    4. Wu, Tai-Hsi & Lin, Jen-Nan, 2003. "Solving the competitive discretionary service facility location problem," European Journal of Operational Research, Elsevier, vol. 144(2), pages 366-378, January.
    5. Stein W. Wallace, 2000. "Decision Making Under Uncertainty: Is Sensitivity Analysis of Any Use?," Operations Research, INFORMS, vol. 48(1), pages 20-25, February.
    6. Julia L. Higle & Stein W. Wallace, 2003. "Sensitivity Analysis and Uncertainty in Linear Programming," Interfaces, INFORMS, vol. 33(4), pages 53-60, August.
    7. Wahab, M.I.M. & Wu, Desheng & Lee, Chi-Guhn, 2008. "A generic approach to measuring the machine flexibility of manufacturing systems," European Journal of Operational Research, Elsevier, vol. 186(1), pages 137-149, April.
    8. Mulvey, John M. & Rosenbaum, Daniel P. & Shetty, Bala, 1999. "Parameter estimation in stochastic scenario generation systems," European Journal of Operational Research, Elsevier, vol. 118(3), pages 563-577, November.
    9. Beraldi, P. & Bruni, M.E., 2009. "A probabilistic model applied to emergency service vehicle location," European Journal of Operational Research, Elsevier, vol. 196(1), pages 323-331, July.
    10. Julia Kiely & Neal Beamish & Colin Armistead, 2004. "Scenarios for future service encounters," The Service Industries Journal, Taylor & Francis Journals, vol. 24(3), pages 131-149, May.
    11. Castillo, Ignacio & Joro, Tarja & Li, Yong Yue, 2009. "Workforce scheduling with multiple objectives," European Journal of Operational Research, Elsevier, vol. 196(1), pages 162-170, July.
    12. Ted G. Eschenbach, 1992. "Spiderplots versus Tornado Diagrams for Sensitivity Analysis," Interfaces, INFORMS, vol. 22(6), pages 40-46, December.
    13. Saltelli A. & Tarantola S., 2002. "On the Relative Importance of Input Factors in Mathematical Models: Safety Assessment for Nuclear Waste Disposal," Journal of the American Statistical Association, American Statistical Association, vol. 97, pages 702-709, September.
    14. Richard E. Wendell, 2004. "Tolerance Sensitivity and Optimality Bounds in Linear Programming," Management Science, INFORMS, vol. 50(6), pages 797-803, June.
    15. Corominas, Albert & Lusa, Amaia & Pastor, Rafael, 2007. "Planning annualised hours with a finite set of weekly working hours and cross-trained workers," European Journal of Operational Research, Elsevier, vol. 176(1), pages 230-239, January.
    16. Duder, John C. & Rosenwein, Moshe B., 2001. "Towards "zero abandonments" in call center performance," European Journal of Operational Research, Elsevier, vol. 135(1), pages 50-56, November.
    17. Koltai, Tamas & Terlaky, Tamas, 2000. "The difference between the managerial and mathematical interpretation of sensitivity analysis results in linear programming," International Journal of Production Economics, Elsevier, vol. 65(3), pages 257-274, May.
    18. Junjie Hong, 2007. "Location Determinants and Patterns of Foreign Logistics Services in Shanghai, China," The Service Industries Journal, Taylor & Francis Journals, vol. 27(4), pages 339-354, June.
    19. Grossman, Thomas A. & Brandeau, Margaret L., 2002. "Optimal pricing for service facilities with self-optimizing customers," European Journal of Operational Research, Elsevier, vol. 141(1), pages 39-57, August.
    20. Albert Corominas & Amaia Lusa & Rafael Pastor, 2004. "Planning Annualised Hours with a Finite Set of Weekly Working Hours and Joint Holidays," Annals of Operations Research, Springer, vol. 128(1), pages 217-233, April.
    21. Hinojosa, M. A. & Marmol, A. M. & Thomas, L. C., 2005. "Core, least core and nucleolus for multiple scenario cooperative games," European Journal of Operational Research, Elsevier, vol. 164(1), pages 225-238, July.
    22. Laurens G. Debo & L. Beril Toktay & Luk N. Van Wassenhove, 2008. "Queuing for Expert Services," Management Science, INFORMS, vol. 54(8), pages 1497-1512, August.
    23. Kartik Hosanagar & Ramayya Krishnan & John Chuang & Vidyanand Choudhary, 2005. "Pricing and Resource Allocation in Caching Services with Multiple Levels of Quality of Service," Management Science, INFORMS, vol. 51(12), pages 1844-1859, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. E. Borgonovo & C. L. Smith, 2011. "A Study of Interactions in the Risk Assessment of Complex Engineering Systems: An Application to Space PSA," Operations Research, INFORMS, vol. 59(6), pages 1461-1476, December.
    2. Mike Hewitt & Janosch Ortmann & Walter Rei, 2022. "Decision-based scenario clustering for decision-making under uncertainty," Annals of Operations Research, Springer, vol. 315(2), pages 747-771, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Borgonovo, E. & Peccati, L., 2011. "Finite change comparative statics for risk-coherent inventories," International Journal of Production Economics, Elsevier, vol. 131(1), pages 52-62, May.
    2. Borgonovo, E., 2010. "Sensitivity analysis with finite changes: An application to modified EOQ models," European Journal of Operational Research, Elsevier, vol. 200(1), pages 127-138, January.
    3. Borgonovo, Emanuele & Plischke, Elmar, 2016. "Sensitivity analysis: A review of recent advances," European Journal of Operational Research, Elsevier, vol. 248(3), pages 869-887.
    4. Curry, Stewart & Lee, Ilbin & Ma, Simin & Serban, Nicoleta, 2022. "Global sensitivity analysis via a statistical tolerance approach," European Journal of Operational Research, Elsevier, vol. 296(1), pages 44-59.
    5. Borgonovo, Emanuele & Buzzard, Gregery T. & Wendell, Richard E., 2018. "A global tolerance approach to sensitivity analysis in linear programming," European Journal of Operational Research, Elsevier, vol. 267(1), pages 321-337.
    6. Mirko Ginocchi & Ferdinanda Ponci & Antonello Monti, 2021. "Sensitivity Analysis and Power Systems: Can We Bridge the Gap? A Review and a Guide to Getting Started," Energies, MDPI, vol. 14(24), pages 1-59, December.
    7. S. Cucurachi & E. Borgonovo & R. Heijungs, 2016. "A Protocol for the Global Sensitivity Analysis of Impact Assessment Models in Life Cycle Assessment," Risk Analysis, John Wiley & Sons, vol. 36(2), pages 357-377, February.
    8. Lu, Xuefei & Borgonovo, Emanuele, 2023. "Global sensitivity analysis in epidemiological modeling," European Journal of Operational Research, Elsevier, vol. 304(1), pages 9-24.
    9. Xuefei Lu & Alessandro Rudi & Emanuele Borgonovo & Lorenzo Rosasco, 2020. "Faster Kriging: Facing High-Dimensional Simulators," Operations Research, INFORMS, vol. 68(1), pages 233-249, January.
    10. Thapalia, Biju K. & Crainic, Teodor Gabriel & Kaut, Michal & Wallace, Stein W., 2012. "Single-commodity network design with random edge capacities," European Journal of Operational Research, Elsevier, vol. 220(2), pages 394-403.
    11. Emanuele Borgonovo & Gordon B. Hazen & Elmar Plischke, 2016. "A Common Rationale for Global Sensitivity Measures and Their Estimation," Risk Analysis, John Wiley & Sons, vol. 36(10), pages 1871-1895, October.
    12. Julie Ann Stuart Williams & Randall Reid & Philip E. Billings & Natalie C. Belford, 2023. "Engaging Students in Optimization Modeling: Gaining Business Disruption Insights," INFORMS Transactions on Education, INFORMS, vol. 24(1), pages 85-94, September.
    13. Xin Wang & Teodor Gabriel Crainic & Stein W. Wallace, 2019. "Stochastic Network Design for Planning Scheduled Transportation Services: The Value of Deterministic Solutions," INFORMS Journal on Computing, INFORMS, vol. 31(1), pages 153-170, February.
    14. Wong, Man Hong, 2013. "Investment models based on clustered scenario trees," European Journal of Operational Research, Elsevier, vol. 227(2), pages 314-324.
    15. Fatemeh Sarayloo & Teodor Gabriel Crainic & Walter Rei, 2021. "A Learning-Based Matheuristic for Stochastic Multicommodity Network Design," INFORMS Journal on Computing, INFORMS, vol. 33(2), pages 643-656, May.
    16. Hertz, Alain & Lahrichi, Nadia & Widmer, Marino, 2010. "A flexible MILP model for multiple-shift workforce planning under annualized hours," European Journal of Operational Research, Elsevier, vol. 200(3), pages 860-873, February.
    17. Ma, Kang-Ting & Lin, Chi-Jen & Wen, Ue-Pyng, 2013. "Type II sensitivity analysis of cost coefficients in the degenerate transportation problem," European Journal of Operational Research, Elsevier, vol. 227(2), pages 293-300.
    18. Xin Wang & Stein W. Wallace, 2016. "Stochastic scheduled service network design in the presence of a spot market for excess capacity," EURO Journal on Transportation and Logistics, Springer;EURO - The Association of European Operational Research Societies, vol. 5(4), pages 393-413, December.
    19. Arnt-Gunnar Lium & Teodor Gabriel Crainic & Stein W. Wallace, 2009. "A Study of Demand Stochasticity in Service Network Design," Transportation Science, INFORMS, vol. 43(2), pages 144-157, May.
    20. Hui, Yer Van & Gao, Jia & Leung, Lawrence & Wallace, Stein, 2014. "Airfreight forwarder’s shipment planning under uncertainty: A two-stage stochastic programming approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 66(C), pages 83-102.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:185:y:2011:i:1:p:161-179:10.1007/s10479-009-0617-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.