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Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms

Author

Listed:
  • David B. Lipsky
  • Ariel C. Avgar
  • J. Ryan Lamare

Abstract

This article examines the strategic underpinnings of firms’ use of alternative dispute resolution (ADR) practices. The authors argue that a firm’s strategic orientation and commitment to ADR shape its adoption of dispute resolution techniques—such as mediation and arbitration. Firms vary in the benefits they seek to gain from adopting ADR practices, and firm-level use is affected by these anticipated benefits. The authors also propose a link between a firm’s commitment to the diffusion, access, and their use of ADR, on the one hand, and employee usage on the other. They test their theory using survey data from Fortune 1000 corporations and identify four distinct strategic orientations toward ADR, which in turn help to explain use of ADR within firms. Finally, they also find that a firm’s commitment to ADR is also shown to affect the firm’s use of mediation and arbitration.

Suggested Citation

  • David B. Lipsky & Ariel C. Avgar & J. Ryan Lamare, 2020. "Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms," ILR Review, Cornell University, ILR School, vol. 73(2), pages 431-455, March.
    • Handle: RePEc:sae:ilrrev:v:73:y:2020:i:2:p:431-455
    DOI: 10.1177/0019793919870169
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    References listed on IDEAS

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    1. Alexander J.S. Colvin, 2003. "Institutional Pressures, Human Resource Strategies, and the Rise of Nonunion Dispute Resolution Procedures," ILR Review, Cornell University, ILR School, vol. 56(3), pages 375-392, April.
    2. Zev J. Eigen & Adam Seth Litwin, 2014. "Justice or Just between Us? Empirical Evidence of the Trade-off between Procedural and Interactional Justice in Workplace Dispute Resolution," ILR Review, Cornell University, ILR School, vol. 67(1), pages 171-201, January.
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    Cited by:

    1. Ariel C. Avgar, 2021. "Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice," ILR Review, Cornell University, ILR School, vol. 74(3), pages 607-636, May.
    2. Paulo Marzionna, 2023. "Is this workplace bullying? How ideas about conflict shape conflict management strategies," British Journal of Industrial Relations, London School of Economics, vol. 61(2), pages 366-391, June.

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