IDEAS home Printed from https://ideas.repec.org/a/sae/ausman/v45y2020i3p449-467.html
   My bibliography  Save this article

Optimising the future of technology in organisations: A human factors perspective

Author

Listed:
  • Mark W Wiggins

    (Department of Psychology, Macquarie University, North Ryde, NSW, Australia)

  • Jaime Auton

    (School of Psychology, University of Adelaide, Adelaide, SA, Australia)

  • Piers Bayl-Smith
  • Ann Carrigan

    (Department of Psychology, Macquarie University, North Ryde, NSW, Australia)

Abstract

New technologies are critical for sustained economic growth in contemporary organisations. However, the success of new technologies is dependent upon the relationship with users. Using a human factors framework, this article examines contemporary approaches to the assessment of human–technology interactions, highlighting the lack of integration and the need for a comprehensive approach that considers user contributions, including skills, capabilities and dispositions; technological contributions, including dependencies, reliability, complexity, and accuracy; and organisational contributions through training assessment, organisational climate and culture, and leadership. The successful integration of new technologies in the workplace is likely to lead to a more productive and enjoyable interaction for employees and customers, together with systems that are more resilient to the complexities and threats that are likely to emerge in the future work environment. JEL Classification: J28, L15, D23, D24

Suggested Citation

  • Mark W Wiggins & Jaime Auton & Piers Bayl-Smith & Ann Carrigan, 2020. "Optimising the future of technology in organisations: A human factors perspective," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 449-467, August.
    • Handle: RePEc:sae:ausman:v:45:y:2020:i:3:p:449-467
    DOI: 10.1177/0312896220918915
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0312896220918915
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0312896220918915?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. David H. Autor, 2015. "Why Are There Still So Many Jobs? The History and Future of Workplace Automation," Journal of Economic Perspectives, American Economic Association, vol. 29(3), pages 3-30, Summer.
    3. Øyvind Kvalnes, 2019. "Moral Reasoning at Work," Springer Books, Springer, edition 2, number 978-3-030-15191-1, September.
    4. Tim Rogmans & Wasseem Abaza, 2019. "The Impact of International Business Strategy Simulation Games on Student Engagement," Simulation & Gaming, , vol. 50(3), pages 393-407, June.
    5. Wang, Lei & Wu, Changxu & Sun, Ruishan, 2014. "An analysis of flight Quick Access Recorder (QAR) data and its applications in preventing landing incidents," Reliability Engineering and System Safety, Elsevier, vol. 127(C), pages 86-96.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ravi Seethamraju & Angela Hecimovic, 2023. "Adoption of artificial intelligence in auditing: An exploratory study," Australian Journal of Management, Australian School of Business, vol. 48(4), pages 780-800, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lucrezia Fanti & Dario Guarascio & Massimo Moggi, 2020. "The development of AI and its impact on business models, organization and work," LEM Papers Series 2020/25, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
    2. Théophile Demazure & Alexander Karran & Pierre-Majorique Léger & Élise Labonté-LeMoyne & Sylvain Sénécal & Marc Fredette & Gilbert Babin, 2021. "Enhancing Sustained Attention," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 653-668, December.
    3. Krzywdzinski, Martin & Gerber, Christine & Evers, Maren, 2018. "The Social Consequences of the Digital Revolution," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, pages 101-120.
    4. Rahman, Shaikh Moksadur, 2020. "Relationship between Job Satisfaction and Turnover Intention: Evidence from Bangladesh," Asian Business Review, Asian Business Consortium, vol. 10(2), pages 99-108.
    5. Ashraf Elsafty & Ahmed Elzeftawy, 2023. "Towards Effective Mitigation of the Digital Transformation and COVID-19 Risk on Unemployment in Mobile Operators in Egypt," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(2), pages 123-123, February.
    6. Cette, Gilbert & Devillard, Aurélien & Spiezia, Vincenzo, 2021. "The contribution of robots to productivity growth in 30 OECD countries over 1975–2019," Economics Letters, Elsevier, vol. 200(C).
    7. Wang Kai, 2019. "Towards a Taxonomy of Idea Generation Techniques," Foundations of Management, Sciendo, vol. 11(1), pages 65-80, January.
    8. Bridgelall, Raj & Stubbing, Edward, 2021. "Forecasting the effects of autonomous vehicles on land use," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    9. Bevilacqua, Maurizio & Ciarapica, Filippo Emanuele, 2018. "Human factor risk management in the process industry: A case study," Reliability Engineering and System Safety, Elsevier, vol. 169(C), pages 149-159.
    10. Naveena Prakasam & Louisa Huxtable-Thomas, 2021. "Reddit: Affordances as an Enabler for Shifting Loyalties," Information Systems Frontiers, Springer, vol. 23(3), pages 723-751, June.
    11. Colin Jerolmack & Alexandra K. Murphy, 2019. "The Ethical Dilemmas and Social Scientific Trade-offs of Masking in Ethnography," Sociological Methods & Research, , vol. 48(4), pages 801-827, November.
    12. Valeriy Makarov & Albert Bakhtizin, 2014. "The Estimation Of The Regions’ Efficiency Of The Russian Federation Including The Intellectual Capital, The Characteristics Of Readiness For Innovation, Level Of Well-Being, And Quality Of Life," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(4), pages 9-30.
    13. Zhao, Jing & Knoop, Victor L. & Wang, Meng, 2020. "Two-dimensional vehicular movement modelling at intersections based on optimal control," Transportation Research Part B: Methodological, Elsevier, vol. 138(C), pages 1-22.
    14. Ayhan, Fatih & Elal, Onuray, 2023. "The IMPACTS of technological change on employment: Evidence from OECD countries with panel data analysis," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    15. Kristine Edgar Danielyan & Samvel Grigoriy Chailyan, 2019. "Delineation of Effectors Impact on The Human Brain Derived Phosphoribosylpyrophosphate Synthetase-1 Activity," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 24(1), pages 17918-17926, December.
    16. Chuan Wang & Yupeng Liu & Wen Hou & Chao Yu & Guorong Wang & Yuyan Zheng, 2021. "Reliability and availability modeling of Subsea Autonomous High Integrity Pressure Protection System with partial stroke test by Dynamic Bayesian," Journal of Risk and Reliability, , vol. 235(2), pages 268-281, April.
    17. Ville-Veikko Pulkka, 2017. "A free lunch with robots – can a basic income stabilise the digital economy?," Transfer: European Review of Labour and Research, , vol. 23(3), pages 295-311, August.
    18. Mohammad AL-Zoubi, 2018. "The Role of Technology, Organization, and Environment Factors in Enterprise Resource Planning Implementation Success in Jordan," International Business Research, Canadian Center of Science and Education, vol. 11(8), pages 48-65, August.
    19. Adrian Otoiu & Ramona Bere & Catalin Silvestru, 2017. "An Assessment of the First Round Impact of Innovation Industries on Europe’s Regional Economies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 289-289, February.
    20. Damgaard, Mette Trier & Nielsen, Helena Skyt, 2018. "Nudging in education," Economics of Education Review, Elsevier, vol. 64(C), pages 313-342.

    More about this item

    Keywords

    Design; human error; human factors; productivity; system safety;
    All these keywords.

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ausman:v:45:y:2020:i:3:p:449-467. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.agsm.edu.au .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.