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Outsorcing Of Service Areas As A Method Of Increasing The Effectiveness Of A Company

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  • Marek Ziolkiewicz

    (University of lodŸ)

Abstract

An increasing number of companies, in order to improve their competitive stance on the market, decide to outsource some of their service functions to external subjects. Outsourcing of this type of activity is frequently regarded as a strategic decision. A properly conducted outsourcing project may considerably improve the operational effectiveness of an enterprise by allowing it to focus on its core competencies. Cooperation with external service providers also enables the enterprise to access professional and often unique knowledge and technology as well as a broad pool of talents. In spite of unquestionable benefits resulting from outsourcing service areas, we should be careful and analyze thoroughly all aspects of the SLA (Service Level Agreement) Contract in order to avoid the pitfalls awaiting inexperienced managers.

Suggested Citation

  • Marek Ziolkiewicz, 2011. "Outsorcing Of Service Areas As A Method Of Increasing The Effectiveness Of A Company," "e-Finanse", University of Information Technology and Management, Institute of Financial Research and Analysis, vol. 7(2), pages 45-56, August.
    • Handle: RePEc:rze:efinan:v:7:y:2011:i:2:p:45-56
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    References listed on IDEAS

    as
    1. Bengt Holmstrom & John Roberts, 1998. "The Boundaries of the Firm Revisited," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 73-94, Fall.
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    More about this item

    Keywords

    outsourcing; BPO; strategic management; SSC;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M20 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - General

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