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Governance Innovation: One-Stop Integrated Service To Enhance Quality Service And Public Satisfaction

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  • Ahmad MUKSIN

    (Universitas Nasional, Jakarta, Indonesia)

  • Bhakti Nur AVIANTO

    (Universitas Nasional, Jakarta, Indonesia)

Abstract

This paper aims to adopt a governance innovation policy that is new in current practice by One-Stop Integrated Services. Qualitative approaches to finding data were collected from multiple sources information who implemented overall license programs. This research conducted based on sources semi-structured interviews with key-informants, stakeholders, businessmen, and policy experts was used simple random sampling based on consideration types of services and distribution of industrial estates in assuming the number of elements in each sub-population is different. This research contributed to develop service governance that has succeeded in enhancing service quality and public satisfaction by One-Stop Integrated Services who has adopted digital transformed by government bureaucrats in designing service strategies, includes e-services, strengthening public supervision, and strengthening the innovation ecosystem so that the role of the community as service users can actively participate as government partners in the future.

Suggested Citation

  • Ahmad MUKSIN & Bhakti Nur AVIANTO, 2021. "Governance Innovation: One-Stop Integrated Service To Enhance Quality Service And Public Satisfaction," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 16(1), pages 40-60, February.
    • Handle: RePEc:rom:terumm:v:16:y:2021:i:1:p:40-60
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    References listed on IDEAS

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    Cited by:

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    2. Haider W. Oleiwi & Nagham Saeed & Heba L. Al-Taie & Doaa N. Mhawi, 2022. "Evaluation of Differentiated Services Policies in Multihomed Networks Based on an Interface-Selection Mechanism," Sustainability, MDPI, vol. 14(20), pages 1-12, October.

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