Quality: A Determinant Factor Of Competitiveness – The Evolution Of Iso Certifications For Management Systems
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References listed on IDEAS
- Adriana Girneata & Cosmin Octavian Dobrin, 2015. "Complaining Behaviour and Consumer Safety: Research on Romania Online Shopping," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 1, pages 161-175.
- Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
- Castka, Pavel & Prajogo, Daniel & Sohal, Amrik & Yeung, Andy C.L., 2015. "Understanding firms׳ selection of their ISO 9000 third-party certifiers," International Journal of Production Economics, Elsevier, vol. 162(C), pages 125-133.
- Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
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Keywordscompetitive advantage; ISO 9000; quality management;
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