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Promoting Stakeholder Confidence In The Zimbabwe’S Banking Sector

Author

Listed:
  • Tendai MANHANDO

    (Gwanda State University, Filabusi, Zimbabwe)

  • Tendai TOWO

    (Bindura University of Science Education, Bindura, Zimbabwe)

Abstract

The purpose of this study is to examine the ways of promoting stakeholder confidence in the Zimbabwe’s banking sector. To achieve this objective some research questions were raised and related literature was reviewed. The data needed for this study was gathered using a well-structured questionnaire that was designed on a five point Likert scale which was availed for the research participants for completion. The research data was analyzed using multiple regression model in SPSS version 20. Findings revealed that digitalization, bank culture, information quality and customer satisfaction are some of the important factors that determine the confidence of the public in a banking sector. It was concluded that to promote public confidence in the banking sector, Zimbabwean banks and their regulator need to pay attention to and manage factors that can promote public trust in the banking sector such as service reliability, digitalization and managing the public’s risk perceptions about banking institutions.

Suggested Citation

  • Tendai MANHANDO & Tendai TOWO, 2023. "Promoting Stakeholder Confidence In The Zimbabwe’S Banking Sector," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(2), pages 14-29, June.
    • Handle: RePEc:rom:bemann:v:13:y:2023:i:2:p:14-29
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    References listed on IDEAS

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    1. Ghazi Zouari & Marwa Abdelhedi, 2021. "Customer satisfaction in the digital era: evidence from Islamic banking," Journal of Innovation and Entrepreneurship, Springer, vol. 10(1), pages 1-18, December.
    2. Jennifer Kunz & Mathias Heitz, 2021. "Banks’ risk culture and management control systems: A systematic literature review," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(4), pages 439-493, December.
    3. Demirguc-Kunt, Asli & Karacaovali, Baybars & Laeven, Luc, 2005. "Deposit insurance around the world : a comprehensive database," Policy Research Working Paper Series 3628, The World Bank.
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