IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v16y2024i3p405-414.html
   My bibliography  Save this article

Job Satisfaction and Turnover Intention among Travel Agency Employees in Selangor

Author

Listed:
  • Siti Noraini Mohd Tobi
  • Juliana Norizan
  • Mohamad Shahril Mohamad Besir
  • Nor Intan Shamimi Abdul Aziz
  • Hendrikus Kadang

Abstract

Job satisfaction is among the most difficult issues for many business leaders to address. Researchers have widely discussed this problem, yet statistics still show an alarming increase, and various factors cause it to happen often. This study aims to examine the relationship between job satisfaction and turnover intention and investigate the moderating effect of employee gender and years of experience on the relationship. The four workplace satisfaction determinants—career advancement, employee empowerment, pay level, and nature of the work—that affect employee turnover intention are covered in this study. This study involved respondents among the travel agencies’ employees within the state of Selangor, regardless of their working position. A set of questionnaires was distributed to 130 employees from 26 travel agency companies that participated in the study. The results show employee empowerment has a significant negative relationship with turnover intention. It has been also found that the relationship between job satisfaction and turnover intention is significantly moderated by gender and years of experience. This study recommends that further research should use a larger sample size and qualitative methods to gain comprehensive knowledge regarding the phenomenon.

Suggested Citation

  • Siti Noraini Mohd Tobi & Juliana Norizan & Mohamad Shahril Mohamad Besir & Nor Intan Shamimi Abdul Aziz & Hendrikus Kadang, 2024. "Job Satisfaction and Turnover Intention among Travel Agency Employees in Selangor," Information Management and Business Review, AMH International, vol. 16(3), pages 405-414.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:405-414
    DOI: 10.22610/imbr.v16i3(I)S.4069
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4069/2633
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4069
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v16i3(I)S.4069?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Clark, Andrew E., 1997. "Job satisfaction and gender: Why are women so happy at work?," Labour Economics, Elsevier, vol. 4(4), pages 341-372, December.
    2. Richardsen, Astrid M. & Mikkelsen, Aslaug & Burke, Ronald J., 1997. "Work experiences and career and job satisfaction among professional and managerial women in Norway," Scandinavian Journal of Management, Elsevier, vol. 13(2), pages 209-218, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Anna Fabry & Goedele Broeck & Miet Maertens, 2022. "Gender Inequality and Job Satisfaction in Senegal: A Multiple Mediation Model," Journal of Happiness Studies, Springer, vol. 23(5), pages 2291-2311, June.
    2. Seunghee Yu & Chung Choe, 2021. "Gender differences in job satisfaction among disabled workers," PLOS ONE, Public Library of Science, vol. 16(6), pages 1-16, June.
    3. Paulo Aguiar Do Monte, 2011. "Job Dissatisfaction And Labour Turnover:Evidence From Brazil," Anais do XXXVIII Encontro Nacional de Economia [Proceedings of the 38th Brazilian Economics Meeting] 135, ANPEC - Associação Nacional dos Centros de Pós-Graduação em Economia [Brazilian Association of Graduate Programs in Economics].
    4. McCausland, David & Pouliakas, Konstantinos & Theodossiou, Ioannis, 2005. "Some are Punished and Some are Rewarded: A Study of the Impact of Performance Pay on Job Satisfaction," MPRA Paper 14243, University Library of Munich, Germany.
    5. Simona Šarotar Žižek & Matjaž Mulej & Sonja Treven, 2010. "Requisite Holism Of Individuals As A Precondition For The Humankind’S Way Out From The 2008- Crisis," Analele Stiintifice ale Universitatii "Alexandru Ioan Cuza" din Iasi - Stiinte Economice (1954-2015), Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, vol. 57, pages 399-419, november.
    6. repec:hal:pseose:halshs-00566139 is not listed on IDEAS
    7. Booth, A.L. & van Ours, J.C., 2007. "Job Satisfaction And Family Happiness : The Part-Time Work Problem," Discussion Paper 2007-69, Tilburg University, Center for Economic Research.
    8. Christian Pfeifer & Gesine Stephan, 2019. "Why women do not ask: gender differences in fairness perceptions of own wages and subsequent wage growth," Cambridge Journal of Economics, Cambridge Political Economy Society, vol. 43(2), pages 295-310.
    9. Grund, Christian & Sliwka, Dirk, 2001. "The Impact of Wage Increases on Job Satisfaction - Empirical Evidence and Theoretical Implications," IZA Discussion Papers 387, Institute of Labor Economics (IZA).
    10. Xiaogeng Xu & Satu Metsälampi & Michael Kirchler & Kaisa Kotakorpi & Peter Hans Matthews & Topi Miettinen, 2023. "Which income comparisons matter to people, and how? Evidence from a large field experiment," Working Papers 10, Finnish Centre of Excellence in Tax Systems Research.
    11. Jolanda Hessels & José María Millán & Concepción Román, 2015. "The Importance of Being in Control of Business: Work Satisfaction of Employers, Own-account Workers and Employees," Tinbergen Institute Discussion Papers 15-047/VII, Tinbergen Institute.
    12. Paola Gatti & Chiara Ghislieri & Claudio G Cortese, 2017. "Relationships between followers’ behaviors and job satisfaction in a sample of nurses," PLOS ONE, Public Library of Science, vol. 12(10), pages 1-16, October.
    13. Troisi, Roberta & Nese, Annamaria, 2012. "Workers’ motivation: the italian case of cooperative credit banks," MPRA Paper 38025, University Library of Munich, Germany.
    14. Heywood, John S. & Siebert, W. Stanley & Wei, Xiangdong, 2009. "Job Satisfaction and the Labor Market Institutions in Urban China," IZA Discussion Papers 4254, Institute of Labor Economics (IZA).
    15. Kostas KARAMANIS & Nikolaos ARNIS & Paraskevi PAPPA, 2019. "Impact Of Working Environment On Job Satisfaction: Evidence From Greek Public Sector," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(3), pages 5-21, August.
    16. Georgellis, Yannis & Clark, Andrew E. & Apergis, Emmanuel & Robinson, Catherine, 2022. "Occupational status and life satisfaction in the UK: The miserable middle?," Journal of Economic Behavior & Organization, Elsevier, vol. 204(C), pages 509-527.
    17. Joan Costa-Font & Cristina Vilaplana-Prieto & Joan Costa-i-Font, 2025. "An Overworked Leave? Health Care Workforce Effects of Brexit," CESifo Working Paper Series 11876, CESifo.
    18. Alison Booth & Jan Ours, 2013. "Part-time jobs: what women want?," Journal of Population Economics, Springer;European Society for Population Economics, vol. 26(1), pages 263-283, January.
    19. Michael A. Shields & Melanie E. Ward, "undated". "Improving Nurse Retention in the British National Health Service: The Impact of Job Satisfaction on Intentions to Quit," Discussion Papers in Public Sector Economics 00/3, Division of Economics, School of Business, University of Leicester.
    20. Giulia Casu & Marco Giovanni Mariani & Rita Chiesa & Dina Guglielmi & Paola Gremigni, 2021. "The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance," IJERPH, MDPI, vol. 18(18), pages 1-15, September.
    21. Gennaro Punzo & Rosalia Castellano & Mirko Buonocore, 2018. "Job Satisfaction in the “Big Four” of Europe: Reasoning Between Feeling and Uncertainty Through CUB Models," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(1), pages 205-236, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:405-414. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.