IDEAS home Printed from
   My bibliography  Save this article

The integration of corporate social responsibility into the strategy of technology-intensive firms: a case study


  • Fatima Guadamillas-Gomez

    () (University of Castilla-La Mancha, Faculty of Law and Social Sciences, Toledo, Spain)

  • Mario J. Donate-Manzanares

    (University of Castilla-La Mancha, Faculty of Law and Social Sciences, Toledo, Spain)

  • Miha Skerlavaj

    (University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia)


This paper presents a new perspective which calls for an integration of ethics and corporate social responsibility (CSR) into the company strategy as a source of competitive advantages. The research question we pose is how a company can successfully carry out this integration of CSR into its strategic management, for which a model that includes three stages introduction, implementation and generalization of CSR is presented. Based on an exploratory case study within a Spanish technology-intensive firm (Indra), we show the way this company has developed and implemented an explicit plan for the integration of ethical values and CSR initiatives into its corporate and business strategies. Although this company has established its own methodology in order to develop and implement CSR plans, it fits in essence to our three-stage model of CSR integration. In general, our analyses show a beneficial impact of the development and implementation of CSR plan for this technology-intensive company. In particular, it seems that the CSR plan enables companies to improve its’ internal and external (competitive) context through a better exploration and exploitation of knowledge, its stable relationships with stakeholders and the development and improvement of intangible resources such as reputation or social capital. It is also shown that there are important factors to consider in order this process can successfully carried out, such as organizational culture, human resource practices or knowledge management systems. Future research will need to engage in larger- scale confirmatory as well as longitudinal studies of the impact of CSR implementation for company performance.

Suggested Citation

  • Fatima Guadamillas-Gomez & Mario J. Donate-Manzanares & Miha Skerlavaj, 2010. "The integration of corporate social responsibility into the strategy of technology-intensive firms: a case study," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics, vol. 28(1), pages 9-34.
  • Handle: RePEc:rfe:zbefri:v:28:y:2010:i:1:p:9-34

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Andrew L. Friedman, 2002. "Developing Stakeholder Theory," Journal of Management Studies, Wiley Blackwell, vol. 39(1), pages 1-21, January.
    2. Antonio Argandoña, 2008. "Integrating Ethics into Action Theory and Organizational Theory," Journal of Business Ethics, Springer, vol. 78(3), pages 435-446, March.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Corporate Social Responsibility; strategy; case study; Indra; Spain;

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rfe:zbefri:v:28:y:2010:i:1:p:9-34. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Antica Sergovic). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.