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Supervisor Workplace Gossip and Employee Job Performance: The Mediation Effect of Employee Job Engagement

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  • Phakamani Dlamani

    (School of Business and Management, Huazhong University of Science and Technology)

  • Iris Zhou

    (School of Business and Management, Huazhong University of Science and Technology)

  • Juniter Kwamboka

    (School of Business and Management, Huazhong University of Science and Technology)

Abstract

This paper examined the role of supervisor gossip on subordinate job performance. The paper hypothesized that supervisor’s negative and positive gossip influence employee job engagement which in subsequently affects employee job performance. Dyadic research design was used to collect data from a sample of 228 employees and supervisors from Kwa Zulu Natal Government Municipality, South Africa. The employees completed the questionnaire items on supervisor gossip and job engagement, while their supervisors completed the questionnaire items on employee job performance. Data collection was done in three waves. The study established that positive superior gossip positively and significantly influenced employee job engagement, which positively improved employee job performance; while negative superior gossip had a positive, but insignificant effect on employee job engagement. The study was limited by the multicultural nature of the municipality as well as the causality issues and common method biases associated with research design. Having managed to utilize Social Exchange Theory (SET) in disentangling the supervisor-subordinate reciprocal communication web, the study proposes that supervisors should inculcate effective strategies of utilizing both positive and negative gossip in the workplace so as to increase positive employee outcomes. Negative gossip will cause tension, stress and mistrust among employees, while positive gossip will lead to creation of workplace antagonism and competition. This study attempted to assess the implication of supervisor gossip on employee job engagement and performance in the public service sector, whose employees are characterized with high job security as compared to their peers in the private sector Key Words: Supervisor gossip, Job engagement, Mediator, job performance, Public sector

Suggested Citation

  • Phakamani Dlamani & Iris Zhou & Juniter Kwamboka, 2018. "Supervisor Workplace Gossip and Employee Job Performance: The Mediation Effect of Employee Job Engagement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 7(4), pages 10-20, October.
  • Handle: RePEc:rbs:ijbrss:v:7:y:2018:i:4:p:10-20
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    References listed on IDEAS

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    1. Linda Koopmans & Claire Bernaards & Vincent Hildebrandt & Stef van Buuren & Allard J. van der Beek & Henrica C.W. de Vet, 2012. "Development of an individual work performance questionnaire," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 6-28, November.
    2. Sea-Jin Chang & Arjen van Witteloostuijn & Lorraine Eden, 2010. "From the Editors: Common method variance in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(2), pages 178-184, February.
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