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Citizens’ preference for e-participatory governance

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  • Oluwafemi Victor Oludu
  • Tuğberk Kaya
  • Damla Karagozlu

Abstract

This paper investigates the preference, adoption, and utilization of e-government services among the citizens of Nigeria through preferred social media. Adopting a quantitative methodology approach with 1000 samples from various local governments and Statistically Analyzing the data, the research explores the extent to which Nigerian citizens have embraced e-government initiatives through social media and the factors influencing their adoption. Questions focusing on the availability of e-government platforms, social media e-governance, and e-participation level based on trust in government, the most preferred social media for e-participation were considered. Findings reveal varying levels of e-government adoption across different local government authorities, influenced by factors such as infrastructure limitations, institutional capacity, and political will, also a high level of participation through various social media platforms was observed, and the level of correlation between government trust and e-participation using the available platforms was found to be minimal. The paper contributes to the understanding of e-government implementation in the Nigerian context, offering insights into strategies for enhancing the effectiveness and sustainability of e-government initiatives at the local government level using social media Platforms.

Suggested Citation

  • Oluwafemi Victor Oludu & Tuğberk Kaya & Damla Karagozlu, 2025. "Citizens’ preference for e-participatory governance," PLOS ONE, Public Library of Science, vol. 20(2), pages 1-22, February.
    • Handle: RePEc:plo:pone00:0306268
    DOI: 10.1371/journal.pone.0306268
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    References listed on IDEAS

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    1. Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    2. Ogheneochuko Salome Ighomereho & Taofeek Sola Afolabi & Adeniyi Olufemi Oluwakoya, 2023. "Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 488-501, September.
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