IDEAS home Printed from https://ideas.repec.org/a/nos/vgmu00/2021i5p137-160.html
   My bibliography  Save this article

An Empirical Investigation Of E-Government Adoption In Russia: Access, Rights, Trust And Citizens Experience

Author

Listed:
  • Sergey Revyakin
  • Alvaro da Rocha

Abstract

The problem of low usage of e-government solutions is common in many emerging countries. Is Russia experiencing the same issue? Are there sufficient conditions to grow the usage of e-government solutions (internet penetration rate, rights for the citizens to approach the government remotely, trust in government, computer skills and usage perception, etc.)? Do the use rates for public e-services portals and e-participation platforms equal one another? Based on scholarly articles, analytical reports, laws, regulations, and the results of citizens surveys, the research considers some factors that influence e-government implementation in Russia. The findings highlighted that the penetration of the Internet in Russia is high and that citizens have the right to approach the government remotely and trust the government. The survey demonstrated that the users believe they have enough knowledge and skills for using public e-services portals and e-participation platforms. At the same time, within the same institutional framework, the level of use of public e-services was still low in 2018 (29% of the respondents), and it was even lower for e-participation platforms (17% of the respondents). This observation suggests that the nature of e-government solutions (whether it is a public e-service portal or e-participation platform) should be considered when governments are developing roll-out programs.

Suggested Citation

  • Sergey Revyakin & Alvaro da Rocha, 2021. "An Empirical Investigation Of E-Government Adoption In Russia: Access, Rights, Trust And Citizens Experience," Public administration issues, Higher School of Economics, issue 5, pages 137-160.
    • Handle: RePEc:nos:vgmu00:2021:i:5:p:137-160
    as

    Download full text from publisher

    File URL: http://vgmu.hse.ru/data/2021/06/10/1442527761/9_Bloc_Engl_1_5_2021.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alaa Deef & Mohamed Sami Radi, 2022. "Adopting IFRS as a Moderating Variable on the Relationship Between Accounting Information and Market Responses: An Empirical Evidence from The Saudi Capital Market," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 13(1), pages 1-15, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Grinin, Leonid & Grinin, Anton & Korotayev, Andrey, 2022. "COVID-19 pandemic as a trigger for the acceleration of the cybernetic revolution, transition from e-government to e-state, and change in social relations," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    2. Luís V. Tavares & José A. Ferreira & Ana M. Sá & Ana C. Saraiva & Vasco. B. Moreira & Gonçalo M. Mendes, 2023. "A Multicriteria Evaluation of Local E-Government in Terms of Citizen Satisfaction," International Business Research, Canadian Center of Science and Education, vol. 16(12), pages 1-20, December.
    3. Ueno, Akiko & Dennis, Charles & Dafoulas, Georgios A., 2023. "Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    4. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2023. "Developing a theory of full democratic consolidation: Exploring the links between democracy and digital transformation in developing eastern European countries," Journal of Business Research, Elsevier, vol. 157(C).
    5. Eduardo de Sá Fortes Leitão Rodrigues, 2021. "Citizens' Confidence in Government and Inefficient Public Spending. Is there a Trust Trap?," Working Papers REM 2021/0199, ISEG - Lisbon School of Economics and Management, REM, Universidade de Lisboa.
    6. Lissitsa, Sabina, 2021. "Effects of digital use on trust in political institutions among ethnic minority and hegemonic group – A case study," Technology in Society, Elsevier, vol. 66(C).
    7. Rijswijk, Kelly & de Vries, Jasper R. & Klerkx, Laurens & Turner, James A., 2023. "The enabling and constraining connections between trust and digitalisation in incumbent value chains," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    8. Georgios Kontogeorgis & Nikolaos Varotsis, 2021. "Reinstating Greek E-Governance: A Framework For E-Government Benchmarking, Improvement And Government Policies," Public administration issues, Higher School of Economics, issue 6, pages 103-127.
    9. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    10. Taqwa Hariguna & Athapol Ruangkanjanases & Sarmini, 2021. "Public Behavior as an Output of E-Government Service: The Role of New Technology Integrated in E-Government and Antecedent of Relationship Quality," Sustainability, MDPI, vol. 13(13), pages 1-20, July.
    11. Bruno, Giuseppe & Diglio, Antonio & Piccolo, Carmela & Pipicelli, Eduardo, 2023. "A reduced Composite Indicator for Digital Divide measurement at the regional level: An application to the Digital Economy and Society Index (DESI)," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    12. Uyar, Ali & Nimer, Khalil & Kuzey, Cemil & Shahbaz, Muhammad & Schneider, Friedrich, 2021. "Can e-government initiatives alleviate tax evasion? The moderation effect of ICT," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    13. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2021. "Critical factors in the institutionalization of e-participation in e-government in Europe: Technology or leadership?," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
    14. Lythreatis, Sophie & Singh, Sanjay Kumar & El-Kassar, Abdul-Nasser, 2022. "The digital divide: A review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 175(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nos:vgmu00:2021:i:5:p:137-160. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Irina A. Zvereva (email available below). General contact details of provider: http://vgmu.hse.ru/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.