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The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model

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  • Nathalie Hauk
  • Anja S Göritz
  • Stefan Krumm

Abstract

This study seeks to explain the interplay between chronological age and technology-related strain through techno-stressors and coping strategy choices in organizational settings. Grounded in Lazarus´ stress theory, theories of cognitive aging, the life span theory of control and socioemotional selectivity theory, this study argues that even though older workers are more prone to techno-stressors, aging is connected to gaining coping skills, which in turn reduce technology-related strain over time. Understanding these processes enables modifying employees’ coping strategy choices and mitigating negative outcomes of technostress at the workplace. Longitudinal data from 1,216 employees over a time period of 8 months were used to perform multilevel mediation modeling. The findings reveal that age was negatively related to technology-related strain. The link between age and technology-related strain was explained through behavioral disengagement, which older workers used less than younger workers. Active coping and social coping did not act as mediators of this relationship across time points. These relationships were stable after controlling for dependency on technology.

Suggested Citation

  • Nathalie Hauk & Anja S Göritz & Stefan Krumm, 2019. "The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model," PLOS ONE, Public Library of Science, vol. 14(3), pages 1-22, March.
    • Handle: RePEc:plo:pone00:0213349
    DOI: 10.1371/journal.pone.0213349
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    Cited by:

    1. Lisa Katharina Kortmann & Julia Simonson & Claudia Vogel & Oliver Huxhold, 2022. "Digitalisation and Employees’ Subjective Job Quality in the Second Half of Working Life in Germany," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 162(2), pages 577-597, July.
    2. Giorgia Bondanini & Gabriele Giorgi & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Paola Andreucci-Annunziata, 2020. "Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis," IJERPH, MDPI, vol. 17(21), pages 1-23, October.
    3. Milad Mirbabaie & Stefan Stieglitz & Julian Marx, 2022. "Digital Detox," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 239-246, April.
    4. Kristina Reineke, 2020. "The Influence of Digitization on the Emotional Exhaustion of Employees: The Moderating Role of Traditional Job Resources and Age," Working Papers Dissertations 62, Paderborn University, Faculty of Business Administration and Economics.
    5. Nam, Jinyoung & Kim, Seongcheol, 2022. "Why do elderly people feel negative about the use of self-service technology and how do they cope with the negative emotions?," 31st European Regional ITS Conference, Gothenburg 2022: Reining in Digital Platforms? Challenging monopolies, promoting competition and developing regulatory regimes 265661, International Telecommunications Society (ITS).

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