IDEAS home Printed from https://ideas.repec.org/a/pcz/alspcz/v8y2014i1p47-56.html
   My bibliography  Save this article

Mathematical Model Of Perception Driven Service

Author

Listed:
  • MIKLÓS GUBÁN

    (Budapest Business School)

  • SON HUA NAM

    (Budapest Business School)

Abstract

: The concept of rethinking, reorganizing or reengineering dysfunctional business processes has been approached from many aspects both by professionals and academic researchers. However, service processes do not get as much attention as their importance would deserve. One reason can be the usage of production-oriented methods for service processes, while another might be the complexity and stochasticity of service processes, which cannot be handled by classical BPR techniques. In these processes, it is usually hard to give strict and consistent parameters, indicators and even objective functions. In our research, we offer a unified, heuristic mapping and simulation methodology for process simulation and improvement. In this paper, this problem is analysed from a very new aspect as the observed processes of the system are not considered as an essential argument of the examination. Instead the main elements are the nodes of the system, transactions and transformations. The second important aspect of the methodology is the quality and efficiency perceptions of internal and external users of the processes. Thirdly, not only cost efficiency and leadtimes are applied in the objective function, but also the reduction of process entropy.

Suggested Citation

  • Miklós Gubán & Son Hua Nam, 2014. "Mathematical Model Of Perception Driven Service," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 8(1), pages 47-56, December.
    • Handle: RePEc:pcz:alspcz:v:8:y:2014:i:1:p:47-56
    as

    Download full text from publisher

    File URL: http://web.alt.uni-miskolc.hu/als/cikkek/2014/ALS8_No1_p47_56_Guban_Hua.pdf
    Download Restriction: no
    File URL: http://web.alt.uni-miskolc.hu/als/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Barry Eichengreen & Poonam Gupta, 2013. "The two waves of service-sector growth," Oxford Economic Papers, Oxford University Press, vol. 65(1), pages 96-123, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lavopa, Alejandro & Szirmai, Adam, 2018. "Structural modernisation and development traps. An empirical approach," World Development, Elsevier, vol. 112(C), pages 59-73.
    2. Daniel Croner and Ivan Frankovic, 2018. "A Structural Decomposition Analysis of Global and National Energy Intensity Trends," The Energy Journal, International Association for Energy Economics, vol. 0(Number 2).
    3. Alistair Dieppe, 2021. "Global Productivity," World Bank Publications - Books, The World Bank Group, number 34015, December.
    4. Marcus Noland & Donghyun Park & Gemma B. Estrada, 2012. "Developing the Services Sector as Engine of Growth for Asia: An Overview," Working Paper Series WP12-18, Peterson Institute for International Economics.
    5. Arup Mitra, 2022. "Does Services Sector Encourage Migration and Reduce Poverty?," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 65(1), pages 1-18, March.
    6. Achim Schmillen, 2010. "Are Wages Equal Across Sectors of Production? A Panel Data Analysis for Tradable and Non-Tradable Goods," Working Papers 285, Leibniz Institut für Ost- und Südosteuropaforschung (Institute for East and Southeast European Studies).
    7. Lee, Jong-Wha & McKibbin, Warwick J., 2018. "Service sector productivity and economic growth in Asia," Economic Modelling, Elsevier, vol. 74(C), pages 247-263.
    8. Muhammad Afzal & Sheikh Shoaib Ahmed & Muhammad Waseem Shahzad, 2019. "Impact of Merchandize and Services Trade on Economic Growth of Pakistan," Journal of Contemporary Research in Business, Economics and Finance, Michael Laurence, vol. 1(2), pages 30-36.
    9. Margarida Duarte & Diego Restuccia, 2020. "Relative Prices and Sectoral Productivity," Journal of the European Economic Association, European Economic Association, vol. 18(3), pages 1400-1443.
    10. Zhong, Ray Y. & Huang, George Q. & Lan, Shulin & Dai, Q.Y. & Chen, Xu & Zhang, T., 2015. "A big data approach for logistics trajectory discovery from RFID-enabled production data," International Journal of Production Economics, Elsevier, vol. 165(C), pages 260-272.
    11. Muhammad Salam & Javed Iqbal & Anwar Hussain & Hamid Iqbal, 2018. "The Determinants of Services Sector Growth: A Comparative Analysis of Selected Developed and Developing Economies," The Pakistan Development Review, Pakistan Institute of Development Economics, vol. 57(1), pages 27-44.
    12. Duarte, Margarida, 2020. "Manufacturing consumption, relative prices, and productivity," Journal of Macroeconomics, Elsevier, vol. 65(C).
    13. Nabil Rizky Ryandiansyah & Iwan Jaya Azis, 2018. "Structural Change, Productivity, and the Shift to Services: The Case of Indonesia," Economics and Finance in Indonesia, Faculty of Economics and Business, University of Indonesia, vol. 64, pages 97-110, Desember.
    14. Barry Eichengreen & Poonam Gupta, 2010. "The Service Sector as India’s Road to Economic Growth?," Working Papers id:2604, eSocialSciences.
    15. Krushna Mohan Pattanaik, 2010. "Challenges and Prospects in the Measurement of Trade in Services," Working Papers 241, Institute for Social and Economic Change, Bangalore.
    16. Gisela Di Meglio & Jorge Gallego & Andrés Maroto & Maria Savona, 2015. "Services in Developing Economies: A new chance for catching-up?," SPRU Working Paper Series 2015-32, SPRU - Science Policy Research Unit, University of Sussex Business School.
    17. Alessio Moro & Solmaz Moslehi & Satoshi Tanaka, 2017. "Does Home Production Drive Structural Transformation?," American Economic Journal: Macroeconomics, American Economic Association, vol. 9(3), pages 116-146, July.
    18. Werner Hölzl, 2021. "Structural Change towards Services," WIFO Working Papers 631, WIFO.
    19. Fernando Alexandre & Pedro Bação, 2012. "Portugal before and after the European Union: Facts on Nontradables," NIPE Working Papers 15/2012, NIPE - Universidade do Minho.
    20. Rajeev Dehejia & Arvind Panagariya, 2016. "The Link between Manufacturing Growth and Accelerated Services Growth in India," Economic Development and Cultural Change, University of Chicago Press, vol. 64(2), pages 221-264.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pcz:alspcz:v:8:y:2014:i:1:p:47-56. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Paula Bajdor (email available below). General contact details of provider: https://edirc.repec.org/data/wzpczpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.