IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v10y2023i1d10.1057_s41599-023-01615-z.html
   My bibliography  Save this article

Voice assistants in private households: a conceptual framework for future research in an interdisciplinary field

Author

Listed:
  • Bettina Minder

    (Lucerne University of Applied Sciences and Arts)

  • Patricia Wolf

    (University of Southern Denmark
    Lucerne University of Applied Sciences and Arts)

  • Matthias Baldauf

    (Eastern Switzerland University of Applied Sciences)

  • Surabhi Verma

    (University of Southern Denmark
    Aarhus University)

Abstract

The present study identifies, organizes, and structures the available scientific knowledge on the recent use and the prospects of Voice Assistants (VA) in private households. The systematic review of the 207 articles from the Computer, Social, and Business and Management research domains combines bibliometric with qualitative content analysis. The study contributes to earlier research by consolidating the as yet dispersed insights from scholarly research, and by conceptualizing linkages between research domains around common themes. We find that, despite advances in the technological development of VA, research largely lacks cross-fertilization between findings from the Social and Business and Management Sciences. This is needed for developing and monetizing meaningful VA use cases and solutions that match the needs of private households. Few articles show that future research is well-advised to make interdisciplinary efforts to create a common understanding from complementary findings—e.g., what necessary social, legal, functional, and technological extensions could integrate social, behavioral, and business aspects with technological development. We identify future VA-based business opportunities and propose integrated future research avenues for aligning the different disciplines’ scholarly efforts.

Suggested Citation

  • Bettina Minder & Patricia Wolf & Matthias Baldauf & Surabhi Verma, 2023. "Voice assistants in private households: a conceptual framework for future research in an interdisciplinary field," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-18, December.
    • Handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01615-z
    DOI: 10.1057/s41599-023-01615-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-023-01615-z
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41599-023-01615-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Christine Rzepka & Benedikt Berger & Thomas Hess, 2022. "Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks," Information Systems Frontiers, Springer, vol. 24(3), pages 839-856, June.
    2. Wakefield, Courtney Cox, 2019. "Achieving position 0: Optimising your content to rank in Google’s answer box," Journal of Brand Strategy, Henry Stewart Publications, vol. 7(4), pages 326-336, March.
    3. Sestino, Andrea & Prete, Maria Irene & Piper, Luigi & Guido, Gianluigi, 2020. "Internet of Things and Big Data as enablers for business digitalization strategies," Technovation, Elsevier, vol. 98(C).
    4. Anne-Wil Harzing & Satu Alakangas, 2016. "Google Scholar, Scopus and the Web of Science: a longitudinal and cross-disciplinary comparison," Scientometrics, Springer;Akadémiai Kiadó, vol. 106(2), pages 787-804, February.
    5. Xi, Nannan & Hamari, Juho, 2021. "Shopping in virtual reality: A literature review and future agenda," Journal of Business Research, Elsevier, vol. 134(C), pages 37-58.
    6. Verma, Surabhi & Gustafsson, Anders, 2020. "Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach," Journal of Business Research, Elsevier, vol. 118(C), pages 253-261.
    7. Vibhav Singh & Surabhi Verma & Sushil S. Chaurasia, 2020. "Mapping the themes and intellectual structure of corporate university: co-citation and cluster analyses," Scientometrics, Springer;Akadémiai Kiadó, vol. 122(3), pages 1275-1302, March.
    8. Carmine Clemente & Emilio Greco & Eliseo Sciarretta & Luigia Altieri, 2022. "Alexa, How Do I Feel Today? Smart Speakers for Healthcare and Wellbeing: an Analysis About Uses and Challenges," Sociology and Social Work Review, International Society for projects in Education and Research, vol. 6(1), pages 6-24, June.
    9. Savvas Papagiannidis & Dinara Davlembayeva, 2022. "Bringing Smart Home Technology to Peer-to-Peer Accommodation: Exploring the Drivers of Intention to Stay in Smart Accommodation," Information Systems Frontiers, Springer, vol. 24(4), pages 1189-1208, August.
    10. Thai Ha Nguyen & Lena Waizenegger & Angsana A. Techatassanasoontorn, 2022. "“Don’t Neglect the User!” – Identifying Types of Human-Chatbot Interactions and their Associated Characteristics," Information Systems Frontiers, Springer, vol. 24(3), pages 797-838, June.
    11. Krotov, Vlad, 2017. "The Internet of Things and new business opportunities," Business Horizons, Elsevier, vol. 60(6), pages 831-841.
    12. Nees Jan Eck & Ludo Waltman, 2010. "Software survey: VOSviewer, a computer program for bibliometric mapping," Scientometrics, Springer;Akadémiai Kiadó, vol. 84(2), pages 523-538, August.
    13. Samuel S. Kortum, 1997. "Research, Patenting, and Technological Change," Econometrica, Econometric Society, vol. 65(6), pages 1389-1420, November.
    14. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
    15. Granstrand, Ove & Holgersson, Marcus, 2020. "Innovation ecosystems: A conceptual review and a new definition," Technovation, Elsevier, vol. 90.
    16. Caputo, Andrea & Ayoko, Oluremi B. & Amoo, Nii, 2018. "The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles," Journal of Business Research, Elsevier, vol. 89(C), pages 10-20.
    17. Jones, Valerie K., 2018. "Voice-activated change: Marketing in the age of artificial intelligence and virtual assistants," Journal of Brand Strategy, Henry Stewart Publications, vol. 7(3), pages 233-245, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jorge Andrés-Sánchez & Jaume Gené-Albesa, 2024. "Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Weisheng Chiu & Thomas Chun Man Fan & Sang-Back Nam & Ping-Hung Sun, 2021. "Knowledge Mapping and Sustainable Development of eSports Research: A Bibliometric and Visualized Analysis," Sustainability, MDPI, vol. 13(18), pages 1-17, September.
    2. Carlo Dindorf & Eva Bartaguiz & Freya Gassmann & Michael Fröhlich, 2022. "Conceptual Structure and Current Trends in Artificial Intelligence, Machine Learning, and Deep Learning Research in Sports: A Bibliometric Review," IJERPH, MDPI, vol. 20(1), pages 1-23, December.
    3. Khlystova, Olena & Kalyuzhnova, Yelena & Belitski, Maksim, 2022. "The impact of the COVID-19 pandemic on the creative industries: A literature review and future research agenda," Journal of Business Research, Elsevier, vol. 139(C), pages 1192-1210.
    4. Thea Paeffgen, 2022. "Organisational Resilience during COVID-19 Times: A Bibliometric Literature Review," Sustainability, MDPI, vol. 15(1), pages 1-29, December.
    5. Junwei Chen & Xiaohong Wu & Ivan Ka Wai Lai, 2023. "A Systematic Literature Review of Virtual Technology in Hospitality and Tourism (2013–2022)," SAGE Open, , vol. 13(3), pages 21582440231, August.
    6. Turgut Karakose & Ramazan Yirci & Stamatios Papadakis & Tuncay Yavuz Ozdemir & Murat Demirkol & Hakan Polat, 2021. "Science Mapping of the Global Knowledge Base on Management, Leadership, and Administration Related to COVID-19 for Promoting the Sustainability of Scientific Research," Sustainability, MDPI, vol. 13(17), pages 1-22, August.
    7. Norhazimah Che Hassan & Aisyah Abdul-Rahman & Syajarul Imna Mohd Amin & Siti Ngayesah Ab Hamid, 2023. "Investment Intention and Decision Making: A Systematic Literature Review and Future Research Agenda," Sustainability, MDPI, vol. 15(5), pages 1-22, February.
    8. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    9. Formolli, M. & Kleiven, T. & Lobaccaro, G., 2023. "Assessing solar energy accessibility at high latitudes: A systematic review of urban spatial domains, metrics, and parameters," Renewable and Sustainable Energy Reviews, Elsevier, vol. 177(C).
    10. Ignacio Rodríguez-Rodríguez & José-Víctor Rodríguez & Niloofar Shirvanizadeh & Andrés Ortiz & Domingo-Javier Pardo-Quiles, 2021. "Applications of Artificial Intelligence, Machine Learning, Big Data and the Internet of Things to the COVID-19 Pandemic: A Scientometric Review Using Text Mining," IJERPH, MDPI, vol. 18(16), pages 1-29, August.
    11. Ana Batlles-delaFuente & Luis Jesús Belmonte-Ureña & José Antonio Plaza-Úbeda & Emilio Abad-Segura, 2021. "Sustainable Business Model in the Product-Service System: Analysis of Global Research and Associated EU Legislation," IJERPH, MDPI, vol. 18(19), pages 1-33, September.
    12. Malte Jütting, 2020. "Exploring Mission-Oriented Innovation Ecosystems for Sustainability: Towards a Literature-Based Typology," Sustainability, MDPI, vol. 12(16), pages 1-28, August.
    13. João Carlos Gonçalves dos Reis, 2021. "Politics, Power, and Influence: Defense Industries in the Post-Cold War," Social Sciences, MDPI, vol. 10(1), pages 1-14, January.
    14. Gutiérrez-Nieto, Begoña & Serrano-Cinca, Carlos, 2019. "20 years of research in microfinance: An information management approach," International Journal of Information Management, Elsevier, vol. 47(C), pages 183-197.
    15. Nirojan JASINTHA, 2023. "What Is Known And Unknown: A Bibliometric Analysis Of Organizational Politics," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(2), pages 5-16, June.
    16. Pattarin Sanguankaew & Vichita Vathanophas Ractham, 2019. "Bibliometric Review of Research on Knowledge Management and Sustainability, 1994–2018," Sustainability, MDPI, vol. 11(16), pages 1-20, August.
    17. Alba Santa Soriano & Carolina Lorenzo Álvarez & Rosa María Torres Valdés, 2018. "Bibliometric analysis to identify an emerging research area: Public Relations Intelligence—a challenge to strengthen technological observatories in the network society," Scientometrics, Springer;Akadémiai Kiadó, vol. 115(3), pages 1591-1614, June.
    18. Agnieszka Konys, 2019. "Green Supplier Selection Criteria: From a Literature Review to a Comprehensive Knowledge Base," Sustainability, MDPI, vol. 11(15), pages 1-41, August.
    19. Emilio Rossi & Erminia Attaianese, 2023. "Research Synergies between Sustainability and Human-Centered Design: A Systematic Literature Review," Sustainability, MDPI, vol. 15(17), pages 1-19, August.
    20. Carmona-Lavado, Antonio & Gimenez-Fernandez, Elena M. & Vlaisavljevic, Vesna & Cabello-Medina, Carmen, 2023. "Cross-industry innovation: A systematic literature review," Technovation, Elsevier, vol. 124(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01615-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.