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A simulation-based study of a NHS Walk-in Centre

Author

Listed:
  • R Ashton

    (AEA Technology)

  • L Hague

    (Camden Primary Care Trust)

  • M Brandreth

    (Central Liverpool Primary Care Trust)

  • D Worthington

    (Lancaster University)

  • S Cropper

    (Keele University)

Abstract

This paper describes a simulation-based project to help North Mersey Community National Health Service Trust to design and plan the operation of a NHS Walk-in Centre. The simulation model developed of this multi-service facility was used to facilitate managers and health professionals to recognize existing problems and potential future problems, and to investigate ideas for their ‘solution’. In the fast-moving NHS where initiatives to improve access, such as walk-in centres, are a recent development and where no two centres are the same, ideas for best practice borrowed from elsewhere can be quickly tested for suitability in the local situation.

Suggested Citation

  • R Ashton & L Hague & M Brandreth & D Worthington & S Cropper, 2005. "A simulation-based study of a NHS Walk-in Centre," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(2), pages 153-161, February.
    • Handle: RePEc:pal:jorsoc:v:56:y:2005:i:2:d:10.1057_palgrave.jors.2601883
    DOI: 10.1057/palgrave.jors.2601883
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    References listed on IDEAS

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    1. D C Lane & C Monefeldt & J V Rosenhead, 2000. "Looking in the wrong place for healthcare improvements: A system dynamics study of an accident and emergency department," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(5), pages 518-531, May.
    2. J B Jun & S H Jacobson & J R Swisher, 1999. "Application of discrete-event simulation in health care clinics: A survey," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 50(2), pages 109-123, February.
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    Citations

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    Cited by:

    1. D C Lane & E Husemann, 2008. "System dynamics mapping of acute patient flows," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(2), pages 213-224, February.
    2. Stefanini, Alessandro & Aloini, Davide & Benevento, Elisabetta & Dulmin, Riccardo & Mininno, Valeria, 2020. "A data-driven methodology for supporting resource planning of health services," Socio-Economic Planning Sciences, Elsevier, vol. 70(C).
    3. K J Glowacka & R M Henry & J H May, 2009. "A hybrid data mining/simulation approach for modelling outpatient no-shows in clinic scheduling," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(8), pages 1056-1068, August.
    4. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
    5. Mielczarek, Bożena, 2014. "Simulation modelling for contracting hospital emergency services at the regional level," European Journal of Operational Research, Elsevier, vol. 235(1), pages 287-299.
    6. Qu, Xiuli & Peng, Yidong & Shi, Jing & LaGanga, Linda, 2015. "An MDP model for walk-in patient admission management in primary care clinics," International Journal of Production Economics, Elsevier, vol. 168(C), pages 303-320.
    7. Oddoye, J.P. & Jones, D.F. & Tamiz, M. & Schmidt, P., 2009. "Combining simulation and goal programming for healthcare planning in a medical assessment unit," European Journal of Operational Research, Elsevier, vol. 193(1), pages 250-261, February.
    8. D Worthington, 2009. "Reflections on queue modelling from the last 50 years," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 83-92, May.
    9. H Pilgrim & J Chilcott, 2008. "Assessment of a 7-day turn-around for the reporting of cervical smear results using discrete event simulation," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(7), pages 902-910, July.
    10. Thomas Rohleder & Diane Bischak & Leland Baskin, 2007. "Modeling patient service centers with simulation and system dynamics," Health Care Management Science, Springer, vol. 10(1), pages 1-12, February.
    11. R Sachdeva & T Williams & J Quigley, 2007. "Mixing methodologies to enhance the implementation of healthcare operational research," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(2), pages 159-167, February.

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