IDEAS home Printed from
MyIDEAS: Login to save this article or follow this journal

The void at the heart of rules: routines in the context of rule-following. The case of the Paris Metro Workshop

  • Bénédicte Reynaud

This paper is an attempt to understand how rules operate in organizations. I focus on the links between organizational routines and rules that are incomplete in their application. I analyse the role of routines in managing the incompleteness of rules. I present a case study where management introduced a productivity bonus in the middle of 1992. This allows for the study of the extent to which the new rule modifies the prevailing routines of work organization. Based on team observations, interviews and statistics that I carried out over a period of nine years (1992--2000), I show that in an initial period, the productivity bonus has partially biased the task selection process. In a second period--'the normal period'--our observations indicate that following the rules consists in translating the abstract rules into concrete reference points, and adding in what the rules have not specified. The translation process conducts to a routine since the interpretation is stabilized. Routines provide a pragmatic, local and temporary solution to the incompleteness of rules. Since routines emerge only in the course of action, they come with no guarantee of success. That constitutes their dynamic. Copyright 2005, Oxford University Press.

To our knowledge, this item is not available for download. To find whether it is available, there are three options:
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.

Article provided by Oxford University Press in its journal Industrial and Corporate Change.

Volume (Year): 14 (2005)
Issue (Month): 5 (October)
Pages: 847-871

in new window

Handle: RePEc:oup:indcch:v:14:y:2005:i:5:p:847-871
Contact details of provider: Postal: Oxford University Press, Great Clarendon Street, Oxford OX2 6DP, UK
Fax: 01865 267 985
Web page:

Order Information: Web:

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:oup:indcch:v:14:y:2005:i:5:p:847-871. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Oxford University Press)

or (Christopher F. Baum)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.