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Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp

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  • Raithel, Sascha
  • Jacob, Frank
  • Benkenstein, Martin

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  • Raithel, Sascha & Jacob, Frank & Benkenstein, Martin, 2020. "Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 70-74.
    • Handle: RePEc:nms:nomsmr:10.15358/2511-8676-2020-2-3-70
    DOI: 10.15358/2511-8676-2020-2-3-70
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    References listed on IDEAS

    as
    1. Söllner, Albrecht & Haverland, Tessa, 2020. "From Centralized Energy Generation and Distribution to Clean Energy Communities: Exploring New Modes of Governance for the Energy Sector," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 145-156.
    2. Karpen, Ingo O. & Bove, Liliana L. & Lukas, Bryan A. & Zyphur, Michael J., 2015. "Service-Dominant Orientation: Measurement and Impact on Performance Outcomes," Journal of Retailing, Elsevier, vol. 91(1), pages 89-108.
    3. Danatzis, Ilias & Möller, Jana & Mathies, Christine, 2020. "We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 84-99.
    4. Woratschek, Herbert & Horbel, Chris & Popp, Bastian, 2020. "Conceptualizing Resource Integration: The Peculiar Role of Pure Public Resources," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 157-169.
    5. Nenonen, Suvi & Storbacka, Kaj, 2020. "On the Marketness of Markets and Actor Clout: Market-shaping Roles," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 170-184.
    6. Eggert, Andreas & Ulaga, Wolfgang & Gehring, Anna, 2020. "Managing Customer Success in Business Markets: Conceptual Foundation and Practical Application," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 121-132.
    7. Karpen, Ingo & Plewa, Carolin, 2020. "From Muso to Academic and Back: A Time and Person-Based Acknowledgement of Michael Kleinaltenkamp," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 75-83.
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