IDEAS home Printed from https://ideas.repec.org/a/kap/jproda/v8y1997i2p127-149.html
   My bibliography  Save this article

Towards a General Managerial Framework for Performance Measurement: A Comprehensive Highway Maintenance Application

Author

Listed:
  • Paul Rouse
  • Martin Putterill
  • David Ryan

Abstract

This paper describes the application of Data Envelopment Analysis (DEA) to a highway maintenance setting, using measures of inputs, outputs and outcomes reported by New Zealand local authorities. A general framework of performance measurement is developed and illustrated through application to the highway setting. The framework encompasses a performance pyramid embodying multiple-perspectives of the organisation with a structure of measures linking critical success factors to process drivers, methods of data analysis and influencing factors such as professional culture. Distinctions between measures of outcome, output and input enable finer partitioning of analyses into managerial notions of efficiency, effectiveness and economy. The impact of environmental factors on efficiency is explored through two approaches suggested in the literature. Copyright Kluwer Academic Publishers 1997

Suggested Citation

  • Paul Rouse & Martin Putterill & David Ryan, 1997. "Towards a General Managerial Framework for Performance Measurement: A Comprehensive Highway Maintenance Application," Journal of Productivity Analysis, Springer, vol. 8(2), pages 127-149, May.
    • Handle: RePEc:kap:jproda:v:8:y:1997:i:2:p:127-149
    DOI: 10.1023/A:1007743606303
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1023/A:1007743606303
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1023/A:1007743606303?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Per Andersen & Niels Christian Petersen, 1993. "A Procedure for Ranking Efficient Units in Data Envelopment Analysis," Management Science, INFORMS, vol. 39(10), pages 1261-1264, October.
    2. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    3. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    4. H. David Sherman & George Ladino, 1995. "Managing Bank Productivity Using Data Envelopment Analysis (DEA)," Interfaces, INFORMS, vol. 25(2), pages 60-73, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fallah-Fini, Saeideh & Triantis, Konstantinos & de la Garza, Jesus M. & Seaver, William L., 2012. "Measuring the efficiency of highway maintenance contracting strategies: A bootstrapped non-parametric meta-frontier approach," European Journal of Operational Research, Elsevier, vol. 219(1), pages 134-145.
    2. Paradi, Joseph C. & Schaffnit, Claire, 2004. "Commercial branch performance evaluation and results communication in a Canadian bank--a DEA application," European Journal of Operational Research, Elsevier, vol. 156(3), pages 719-735, August.
    3. Kalb, Alexander, 2009. "What determines local governments' technical efficiency? The case of road maintenance," ZEW Discussion Papers 09-047, ZEW - Leibniz Centre for European Economic Research.
    4. Fallah-Fini, Saeideh & Triantis, Konstantinos & Rahmandad, Hazhir & de la Garza, Jesus M., 2015. "Measuring dynamic efficiency of highway maintenance operations," Omega, Elsevier, vol. 50(C), pages 18-28.
    5. Rouse, Paul & Chiu, Tony, 2009. "Towards optimal life cycle management in a road maintenance setting using DEA," European Journal of Operational Research, Elsevier, vol. 196(2), pages 672-681, July.
    6. Imanirad, Raha & Cook, Wade D. & Aviles-Sacoto, Sonia Valeria & Zhu, Joe, 2015. "Partial input to output impacts in DEA: The case of DMU-specific impacts," European Journal of Operational Research, Elsevier, vol. 244(3), pages 837-844.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lawrence M. Seiford & Joe Zhu, 1999. "Profitability and Marketability of the Top 55 U.S. Commercial Banks," Management Science, INFORMS, vol. 45(9), pages 1270-1288, September.
    2. Azarnoosh Kafi & Behrouz Daneshian & Mohsen Rostamy-Malkhalifeh, 2021. "Forecasting the confidence interval of efficiency in fuzzy DEA," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 31(1), pages 41-59.
    3. Büschken, Joachim, 2009. "When does data envelopment analysis outperform a naïve efficiency measurement model?," European Journal of Operational Research, Elsevier, vol. 192(2), pages 647-657, January.
    4. Adler, Nicole & Friedman, Lea & Sinuany-Stern, Zilla, 2002. "Review of ranking methods in the data envelopment analysis context," European Journal of Operational Research, Elsevier, vol. 140(2), pages 249-265, July.
    5. Matthias Klumpp & Dominic Loske, 2021. "Sustainability and Resilience Revisited: Impact of Information Technology Disruptions on Empirical Retail Logistics Efficiency," Sustainability, MDPI, vol. 13(10), pages 1-20, May.
    6. Patricija Bajec & Danijela Tuljak-Suban, 2019. "An Integrated Analytic Hierarchy Process—Slack Based Measure-Data Envelopment Analysis Model for Evaluating the Efficiency of Logistics Service Providers Considering Undesirable Performance Criteria," Sustainability, MDPI, vol. 11(8), pages 1-18, April.
    7. Haugland, Sven A. & Myrtveit, Ingunn & Nygaard, Arne, 2007. "Market orientation and performance in the service industry: A data envelopment analysis," Journal of Business Research, Elsevier, vol. 60(11), pages 1191-1197, November.
    8. Martin Eling, 2006. "Performance measurement of hedge funds using data envelopment analysis," Financial Markets and Portfolio Management, Springer;Swiss Society for Financial Market Research, vol. 20(4), pages 442-471, December.
    9. Ruiz, Jose L. & Sirvent, Inmaculada, 2001. "Techniques for the assessment of influence in DEA," European Journal of Operational Research, Elsevier, vol. 132(2), pages 390-399, July.
    10. Harald Dyckhoff & Katrin Allen, 1999. "Theoretische Begründung einer Effizienzanalyse mittels Data Envelopment Analysis (DEA)," Schmalenbach Journal of Business Research, Springer, vol. 51(5), pages 411-436, May.
    11. Alexandre Marinho & Simone de Souza Cardoso & Vivian Vicente de Almeida, 2009. "Avaliação da Eficiência Técnica dos Países nos Jogos Olímpicos de Pequim – 2008," Discussion Papers 1394, Instituto de Pesquisa Econômica Aplicada - IPEA.
    12. Ülengin, Füsun & Kabak, Özgür & Önsel, Sule & Aktas, Emel & Parker, Barnett R., 2011. "The competitiveness of nations and implications for human development," Socio-Economic Planning Sciences, Elsevier, vol. 45(1), pages 16-27, March.
    13. Kristof De Witte & Rui Marques, 2010. "Designing performance incentives, an international benchmark study in the water sector," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 18(2), pages 189-220, June.
    14. Kerstens, Kristiaan & Sadeghi, Jafar & Toloo, Mehdi & Van de Woestyne, Ignace, 2022. "Procedures for ranking technical and cost efficient units: With a focus on nonconvexity," European Journal of Operational Research, Elsevier, vol. 300(1), pages 269-281.
    15. Zhicheng Lai & Lei Li & Zhuomin Tao & Tao Li & Xiaoting Shi & Jialing Li & Xin Li, 2023. "Spatio-Temporal Evolution and Influencing Factors of Ecological Well-Being Performance from the Perspective of Strong Sustainability: A Case Study of the Three Gorges Reservoir Area, China," IJERPH, MDPI, vol. 20(3), pages 1-25, January.
    16. Zervopoulos, Panagiotis & Emrouznejad, Ali & Sklavos, Sokratis, 2019. "A Bayesian approach for correcting bias of data envelopment analysis estimators," MPRA Paper 91886, University Library of Munich, Germany.
    17. Cheng, Gang & Zervopoulos, Panagiotis, 2012. "A proxy approach to dealing with the infeasibility problem in super-efficiency data envelopment analysis," MPRA Paper 42064, University Library of Munich, Germany.
    18. Premachandra, I. M., 2001. "A note on DEA vs principal component analysis: An improvement to Joe Zhu's approach," European Journal of Operational Research, Elsevier, vol. 132(3), pages 553-560, August.
    19. Gnewuch, Matthias & Wohlrabe, Klaus, 2018. "Super-efficiency of education institutions: an application to economics departments," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 26, pages 610-623.
    20. Fatih Çipil, 2014. "Performance Analysis of Turkey's Transport Sector Greenhouse Gas Emissions," Energy & Environment, , vol. 25(2), pages 357-367, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jproda:v:8:y:1997:i:2:p:127-149. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.