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The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan

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  • Naser A. Aboyassin
  • Mustafa A. F. Sultan

Abstract

This study aimed to determine the role of human resources training dimension (training needs analysis, training program design, training duration, and evaluation of training) in improving employee's performance (productivity, service quality, and job satisfaction) in five-star hotels in Jordan. Questionnaire was the tool of collecting data from a sample of (191) employees working in Five Stars Hotels. The results of the study indicated that there is a positive effect of training on all three criteria of employee's performance (productivity, service quality, and job satisfaction). Also, there is no effect of the two mediator variables (age and gender) on the relationship between independent and dependent variables.

Suggested Citation

  • Naser A. Aboyassin & Mustafa A. F. Sultan, 2017. "The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(5), pages 46-56, July.
    • Handle: RePEc:jfr:ijba11:v:8:y:2017:i:5:p:46-56
    DOI: 10.5430/ijba.v8n5p46
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    References listed on IDEAS

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    1. Prince F. Ellis & Kevin D. Kuznia, 2014. "Corporate Elearning Impact On Employees," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 8(4), pages 1-15.
    2. Abeeha Batool & Bariha Batool, 2012. "Effects of employees training on the organizational competitive advantage: Empirical study of Private Sector of Islamabad, Pakistan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(5), pages 59-72, January.
    3. Ignacio Danvila del Valle & Miguel Ángel Sastre Castillo & Antonio Rodríguez‐Duarte, 2009. "The effects of training on performance in service companies," International Journal of Manpower, Emerald Group Publishing Limited, vol. 30(4), pages 393-407, July.
    4. Mucahit Celik, 2011. "A Theoretical Approach To The Job Satisfaction," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 4(1), pages 1-172, September.
    5. Mubashar Farooq & Dr. Muhamamd Aslam Khan, 2011. "Impact of Training and Feedback on Employee Performance," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(2), pages 23-33, October.
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    Cited by:

    1. Ekaterina Semerikova & Egor Krivosheya & Alexander Dobrynin, 2019. "Perception of Acceptance Barriers and Cashless Payments Value: Evidence from Russian Merchants," Proceedings of Economics and Finance Conferences 9511956, International Institute of Social and Economic Sciences.

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