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Improving Employee Performance and Public Service Delivery through Training and Development: Case of Civil Service of Federal Government of Somalia

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  • Abdijabbar Ismail Nor

Abstract

The study examined the relationship between training and development and employee performance and public service delivery. The main aim of the study was to determine the contribution of training and development to employee performance as well as the improvement of public service delivery. The study employed a Cross-sectional research design using a questionnaire to collect the data from a Sample of 97 respondents from trainees of Civil Servants of the federal government of Somalia who benefited from the training provided by the School of Management and Public Administration (SMPA) and Kenya School of Government (KSG). The study applied Structural equation modeling (PLS-SEM) to test the hypothesis through Smart-PLS (v.3.3.9). The study found training and development have a significant positive relationship with employee performance. The study examined the relationship between training and development and public service delivery and found the relationship between training and development and public service delivery is mediated by employee performance. The study recommended that the Federal Government of Somalia should allocate an adequate budget for training and development programs to improve employees’ knowledge and skills required to achieve institutional goals and to enhance better performance of the employees as well as the public service delivery.

Suggested Citation

  • Abdijabbar Ismail Nor, 2023. "Improving Employee Performance and Public Service Delivery through Training and Development: Case of Civil Service of Federal Government of Somalia," International Journal of Business and Management, Canadian Center of Science and Education, vol. 18(2), pages 145-145, June.
    • Handle: RePEc:ibn:ijbmjn:v:18:y:2023:i:2:p:145
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    References listed on IDEAS

    as
    1. Mubashar Farooq & Dr. Muhamamd Aslam Khan, 2011. "Impact of Training and Feedback on Employee Performance," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(2), pages 23-33, October.
    2. Mpofu, Mthokozisi & Kendrick Hlatywayo, Clifford, 2015. "Training and development as a tool for improving basic service delivery; the case of a selected municipality," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 20(39), pages 133-136.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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