IDEAS home Printed from https://ideas.repec.org/a/pos/journl/24-1.html
   My bibliography  Save this article

Municipal Awareness as an Integral Part for Enhancing Citizen Satisfaction of Malaysian Municipal Councils, Batu Pahat

Author

Listed:
  • Muhammad Umar Bello

    (Universiti Tun Hussein Onn Malaysia)

  • David Martin @ Daud Juanil

    (Universiti Tun Hussein Onn Malaysia)

  • Rozilah Kasim

    (Universiti Tun Hussein Onn Malaysia)

Abstract

This research study critically analysed the existing literature on municipal awareness relevancy of municipal councils’ service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services through the use of municipal awareness. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevance of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evidence in the research that citizen consent is important before municipal services should be provided in the local community. The research study highlighted many discrepancies in many kinds of literature related to the existing research study, evidence-based analysis were carried out to buttress importance and significance of the related study to the research work. The literature was reviewed to ascertain the current happening in the area of municipal council service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens’. The results of the study also revealed that municipal awareness plays an important role on citizen satisfactions of municipal service delivery. It is also evident that adequate provision of services has direct bearing with municipal councils. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitise the local community on various aspects of service delivery including maintenance of the facilities provided. The study also concludes that local Authorities lack of awareness section affects their performance in service delivery process. The study recommends that municipal councils need to consults the citizen for their needs and wants; awareness campaign needs to be regularly carried out to maintain cordial relationship between local Authorities and their citizen; it is also recommended that municipal services should be delivered the needed services by the local inhabitants’ after duly consultation.

Suggested Citation

  • Muhammad Umar Bello & David Martin @ Daud Juanil & Rozilah Kasim, 2017. "Municipal Awareness as an Integral Part for Enhancing Citizen Satisfaction of Malaysian Municipal Councils, Batu Pahat," Traektoriâ Nauki = Path of Science, Altezoro, s.r.o. & Dialog, vol. 3(7(24)), pages 2.1-2.10, July.
    • Handle: RePEc:pos:journl:24-1
    DOI: 10.22178/pos.24-2
    as

    Download full text from publisher

    File URL: http://pathofscience.org/index.php/ps/article/view/364/403
    Download Restriction: no
    File URL: https://libkey.io/10.22178/pos.24-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Di Giulio, Marco & Galanti, Maria Tullia & Moro, Francesco Niccolò, 2016. "Political coalitions, local leaders and the internationalization of local public services in Italy," Utilities Policy, Elsevier, vol. 40(C), pages 144-151.
    2. -, 2004. "Air pollution and citizen awareness," Libros de la CEPAL, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), number 2385 edited by Eclac.
    3. Cuadrado-Ballesteros, Beatriz & García-Sánchez, Isabel-María & Prado-Lorenzo, José-Manuel, 2013. "Effect of modes of public services delivery on the efficiency of local governments: A two-stage approach," Utilities Policy, Elsevier, vol. 26(C), pages 23-35.
    4. Sultan O. Almarshad, 2015. "Municipal Awareness and Citizen Satisfaction: The Case of Northern Borders in Saudi Arabia," International Review of Management and Marketing, Econjournals, vol. 5(2), pages 94-101.
    5. Bagstad, Kenneth J. & Johnson, Gary W. & Voigt, Brian & Villa, Ferdinando, 2013. "Spatial dynamics of ecosystem service flows: A comprehensive approach to quantifying actual services," Ecosystem Services, Elsevier, vol. 4(C), pages 117-125.
    6. Mpofu, Mthokozisi & Kendrick Hlatywayo, Clifford, 2015. "Training and development as a tool for improving basic service delivery; the case of a selected municipality," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 20(39), pages 133-136.
    7. Villamagna, Amy M. & Angermeier, Paul L. & Niazi, Nicholas, 2014. "Evaluating opportunities to enhance ecosystem services in public use areas," Ecosystem Services, Elsevier, vol. 7(C), pages 167-176.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yang Zou & Dehua Mao, 2022. "Simulation of Freshwater Ecosystem Service Flows under Land-Use Change: A Case Study of Lianshui River Basin, China," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
    2. González-García, Alberto & Palomo, Ignacio & González, José A. & López, César A. & Montes, Carlos, 2020. "Quantifying spatial supply-demand mismatches in ecosystem services provides insights for land-use planning," Land Use Policy, Elsevier, vol. 94(C).
    3. Min Gon Chung & Tao Pan & Xintong Zou & Jianguo Liu, 2018. "Complex Interrelationships between Ecosystem Services Supply and Tourism Demand: General Framework and Evidence from the Origin of Three Asian Rivers," Sustainability, MDPI, vol. 10(12), pages 1-21, December.
    4. Warnell, Katherine J.D. & Russell, Marc & Rhodes, Charles & Bagstad, Kenneth J. & Olander, Lydia P. & Nowak, David J. & Poudel, Rajendra & Glynn, Pierre D. & Hass, Julie L. & Hirabayashi, Satoshi & In, 2020. "Testing ecosystem accounting in the United States: A case study for the Southeast," Ecosystem Services, Elsevier, vol. 43(C).
    5. Zheng Zang, 2021. "Conceptual Model of Ecosystem Service Flows from Carbon Dioxide to Blue Carbon in Coastal Wetlands: An Empirical Study Based on Yancheng, China," Sustainability, MDPI, vol. 13(9), pages 1-12, April.
    6. McTigue, Clare & Monios, Jason & Rye, Tom, 2020. "The principal-agent problem in contracting public transport provision to private operators: A case study of the UK Quality Contract Scheme," Utilities Policy, Elsevier, vol. 67(C).
    7. Kevin Thellmann & Marc Cotter & Sabine Baumgartner & Anna Treydte & Georg Cadisch & Folkard Asch, 2018. "Tipping Points in the Supply of Ecosystem Services of a Mountainous Watershed in Southeast Asia," Sustainability, MDPI, vol. 10(7), pages 1-15, July.
    8. Rasmussen, Laura Vang & Mertz, Ole & Christensen, Andreas E. & Danielsen, Finn & Dawson, Neil & Xaydongvanh, Pheang, 2016. "A combination of methods needed to assess the actual use of provisioning ecosystem services," Ecosystem Services, Elsevier, vol. 17(C), pages 75-86.
    9. Vorstius, Anne Carolin & Spray, Christopher J., 2015. "A comparison of ecosystem services mapping tools for their potential to support planning and decision-making on a local scale," Ecosystem Services, Elsevier, vol. 15(C), pages 75-83.
    10. Batara Surya & Hamsina Hamsina & Ridwan Ridwan & Baharuddin Baharuddin & Firman Menne & Andi Tenri Fitriyah & Emil Salim Rasyidi, 2020. "The Complexity of Space Utilization and Environmental Pollution Control in the Main Corridor of Makassar City, South Sulawesi, Indonesia," Sustainability, MDPI, vol. 12(21), pages 1-41, November.
    11. You Zuo & Lin Zhang, 2023. "Research on Local Ecosystem Cultural Services in the Jiangnan Water Network Rural Areas: A Case Study of the Ecological Green Integration Demonstration Zone in the Yangtze River Delta, China," Land, MDPI, vol. 12(7), pages 1-21, July.
    12. Tianlin Zhai & Jing Wang & Ying Fang & Longyang Huang & Jingjing Liu & Chenchen Zhao, 2021. "Integrating Ecosystem Services Supply, Demand and Flow in Ecological Compensation: A Case Study of Carbon Sequestration Services," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    13. Villamagna, Amy M. & Angermeier, Paul L. & Niazi, Nicholas, 2014. "Evaluating opportunities to enhance ecosystem services in public use areas," Ecosystem Services, Elsevier, vol. 7(C), pages 167-176.
    14. Wenping Liu & Chenlu Dong & Weijuan Chen, 2017. "Mapping and Quantifying Spatial and Temporal Dynamics and Bundles of Travel Flows of Residents Visiting Urban Parks," Sustainability, MDPI, vol. 9(8), pages 1-15, July.
    15. Jie Xu & Yu Xiao & Gaodi Xie & Lin Zhen & Yangyang Wang & Yuan Jiang, 2018. "The Spatio-Temporal Disparities of Areas Benefitting from the Wind Erosion Prevention Service," IJERPH, MDPI, vol. 15(7), pages 1-25, July.
    16. Dardonville, Manon & Legrand, Baptiste & Clivot, Hugues & Bernardin, Claire & Bockstaller, Christian & Therond, Olivier, 2022. "Assessment of ecosystem services and natural capital dynamics in agroecosystems," Ecosystem Services, Elsevier, vol. 54(C).
    17. Yang Liu & Yang Yang & Zhijie Wang & Shaoshan An, 2022. "Quantifying Water Provision Service Supply, Demand, and Spatial Flow in the Yellow River Basin," Sustainability, MDPI, vol. 14(16), pages 1-12, August.
    18. O'Brien, G. & Dickens, Chris & Diedericks, G. & Kaiser, A. & Barendze, C. & Pearson, H. & LeRoux, H. & MacKenzie, J. & Gerber, S. & Petersen, R. & Dlamini, V., 2022. "E-flows for the Limpopo River Basin: present ecological state - ecological response to change. Project report prepared by the International Water Management Institute (IWMI) for the United States Agen," IWMI Reports 337114, International Water Management Institute.
    19. Charles, Michael & Ziv, Guy & Bohrer, Gil & Bakshi, Bhavik R., 2020. "Connecting air quality regulating ecosystem services with beneficiaries through quantitative serviceshed analysis," Ecosystem Services, Elsevier, vol. 41(C).
    20. Shuyao Wu & Kai-Di Liu & Wentao Zhang & Yuehan Dou & Yuqing Chen & Delong Li, 2023. "To better understand realized ecosystem services: An integrated analysis framework of supply, demand, flow and use," Papers 2309.15574, arXiv.org.

    More about this item

    Keywords

    municipal awareness; municipal council; local authorities; citizen satisfaction.;
    All these keywords.

    JEL classification:

    • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pos:journl:24-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Andrey Kataev (email available below). General contact details of provider: http://pathofscience.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.