IDEAS home Printed from https://ideas.repec.org/a/jed/journl/v45y2020i1p145-158.html
   My bibliography  Save this article

The Factors Affecting Passenger Satisfaction with Short-Range Air Transport Services:Approaches to Value Chain in the Case of Vietnam Airlines

Author

Listed:
  • Dang Khoa Tran and Dung Quang Truong

    (University of Economics Ho Chi Minh City, University of Technology of Ho Chi Minh City)

Abstract

Passenger satisfaction with flights is an essential factor that affects their loyalty and enables air-carriers to stabilize their market share, enhance sales efficiency in a highly competitive airline marketplace nowadays. This research aims to analyze the factors affecting passenger satisfaction towards short distance flights carried out by Vietnam Airlines. The research findings will lay the foundation for shaping up the business strategies for air carriers, especially for Vietnam Airlines to enhance passenger satisfaction level with their flights.

Suggested Citation

  • Dang Khoa Tran and Dung Quang Truong, 2020. "The Factors Affecting Passenger Satisfaction with Short-Range Air Transport Services:Approaches to Value Chain in the Case of Vietnam Airlines," Journal of Economic Development, Chung-Ang Unviersity, Department of Economics, vol. 45(1), pages 145-158, March.
    • Handle: RePEc:jed:journl:v:45:y:2020:i:1:p:145-158
    as

    Download full text from publisher

    File URL: http://jed.or.kr/full-text/45-1/8.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Xuan Vinh Vo & Thi Kim Huong Chu, 2019. "Do foreign shareholders improve corporate earnings quality in emerging markets? Evidence from Vietnam," Cogent Economics & Finance, Taylor & Francis Journals, vol. 7(1), pages 1698940-169, January.
    2. Mano, Haim & Oliver, Richard L, 1993. "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 451-466, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bettiga, Debora & Lamberti, Lucio & Noci, Giuliano, 2017. "Do mind and body agree? Unconscious versus conscious arousal in product attitude formation," Journal of Business Research, Elsevier, vol. 75(C), pages 108-117.
    2. Babin, Barry J. & Griffin, Mitch, 1998. "The nature of satisfaction: An updated examination and analysis," Journal of Business Research, Elsevier, vol. 41(2), pages 127-136, February.
    3. Friman, Margareta, 2004. "The structure of affective reactions to critical incidents," Journal of Economic Psychology, Elsevier, vol. 25(3), pages 331-353, June.
    4. Yin, Fa-Shing & Liu, Min-Ling & Lin, Chieh-Peng, 2015. "Forecasting the continuance intention of social networking sites: Assessing privacy risk and usefulness of technology," Technological Forecasting and Social Change, Elsevier, vol. 99(C), pages 267-272.
    5. Bradley, Gregory T. & LaFleur, Elizabeth K., 2016. "Toward the development of hedonic-utilitarian measures of retail service," Journal of Retailing and Consumer Services, Elsevier, vol. 32(C), pages 60-66.
    6. Yihan Huang & Daehwan Kim, 2023. "How Does Service Quality Improve Consumer Loyalty in Sports Fitness Centers? The Moderating Role of Sport Involvement," Sustainability, MDPI, vol. 15(17), pages 1-24, August.
    7. repec:dau:papers:123456789/4266 is not listed on IDEAS
    8. Choi, Paul Moon Sub & Chung, Chune Young & Vo, Xuan Vinh & Wang, Kainan, 2020. "Are better-governed firms more innovative? Evidence from Korea," International Review of Economics & Finance, Elsevier, vol. 69(C), pages 263-279.
    9. Ikrame Selkani, 2018. "Festival Attractiveness Literature Review," International Journal of World Policy and Development Studies, Academic Research Publishing Group, vol. 4(9), pages 89-97, 11-2018.
    10. Tami Kim & Leslie K. John & Todd Rogers & Michael I. Norton, 2019. "Procedural Justice and the Risks of Consumer Voting," Management Science, INFORMS, vol. 65(11), pages 5234-5251, November.
    11. Machleit, Karen A. & Mantel, Susan Powell, 2001. "Emotional response and shopping satisfaction: Moderating effects of shopper attributions," Journal of Business Research, Elsevier, vol. 54(2), pages 97-106, November.
    12. Mehran, Javaneh & Olya, Hossein GT., 2020. "Canal boat tourism: Application of complexity theory," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
    13. Lin, Tung-Ching & Huang, Shiu-Li & Hsu, Chieh-Ju, 2015. "A dual-factor model of loyalty to IT product – The case of smartphones," International Journal of Information Management, Elsevier, vol. 35(2), pages 215-228.
    14. Briske, David D. & Ash, Andrew J. & Derner, Justin D. & Huntsinger, Lynn, 2014. "Commentary: A critical assessment of the policy endorsement for holistic management," Agricultural Systems, Elsevier, vol. 125(C), pages 50-53.
    15. Nagpal, Anish & Lei, Jing & Khare, Adwait, 2015. "To Choose or to Reject: The Effect of Decision Frame on Food Customization Decisions," Journal of Retailing, Elsevier, vol. 91(3), pages 422-435.
    16. Hatice Aydýn & Cemal Zehir, 2017. "What Type Relationship Do We Have with Our Brands? Is the Name of this Relationship Brand Romance?," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 272-283.
    17. Min Hou & Zuohao Hu, 2013. "Patronage, only for happiness? ¨C An analysis on Coexistence of Multiple Consumption Emotions," Business and Management Research, Business and Management Research, Sciedu Press, vol. 2(1), pages 116-127, March.
    18. Yuan Li & William J. Kettinger, 2022. "Testing the Relationship Between Information and Knowledge in Computer-Aided Decision-Making," Information Systems Frontiers, Springer, vol. 24(6), pages 1827-1843, December.
    19. Jones, Michael A. & Taylor, Valerie A., 2018. "Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 218-226.
    20. Shalom Levy & Israel Nebenzahl, 2008. "The influence of product involvement on consumers’ interactive processes in interactive television," Marketing Letters, Springer, vol. 19(1), pages 65-77, March.
    21. Grandey, Alicia A. & Fisk, Glenda M. & Mattila, Anna S. & Jansen, Karen J. & Sideman, Lori A., 2005. "Is "service with a smile" enough? Authenticity of positive displays during service encounters," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 38-55, January.

    More about this item

    Keywords

    Passenger Satisfaction; Air Transport Services; Value Chain;
    All these keywords.

    JEL classification:

    • A10 - General Economics and Teaching - - General Economics - - - General
    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jed:journl:v:45:y:2020:i:1:p:145-158. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sung Y. Park (email available below). General contact details of provider: https://edirc.repec.org/data/eccaukr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.