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Shift Scheduling Problem in Same-Day Courier Industry

Author

Listed:
  • Gianpaolo Ghiani

    (Dipartimento di Ingegneria dell'Innovazione, Università del Salento, 73100 Lecce, Italy)

  • Emanuele Manni

    (Dipartimento di Ingegneria dell'Innovazione, Università del Salento, 73100 Lecce, Italy)

  • Antonella Quaranta

    (Dipartimento di Ingegneria dell'Innovazione, Università del Salento, 73100 Lecce, Italy)

Abstract

This paper deals with the problem of minimizing the staffing cost of a same-day courier company subject to service-level requirements. The problem has been modeled as an integer program with nonlinear probabilistic constraints. We have devised a heuristic procedure to explore the search space efficiently through an approximated neighborhood evaluation (ANE) model, relying on the estimation (via simulation) of a reduced number of parameters. Computational results show that, compared to traditional neighborhood search procedures, the ANE approach provides significant cost reductions in a typical same-day courier setting.

Suggested Citation

  • Gianpaolo Ghiani & Emanuele Manni & Antonella Quaranta, 2010. "Shift Scheduling Problem in Same-Day Courier Industry," Transportation Science, INFORMS, vol. 44(1), pages 116-124, February.
    • Handle: RePEc:inm:ortrsc:v:44:y:2010:i:1:p:116-124
    DOI: 10.1287/trsc.1090.0293
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    References listed on IDEAS

    as
    1. Ghiani, Gianpaolo & Manni, Emanuele & Quaranta, Antonella & Triki, Chefi, 2009. "Anticipatory algorithms for same-day courier dispatching," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 96-106, January.
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    4. Balaji Gopalakrishnan & Ellis. Johnson, 2005. "Airline Crew Scheduling: State-of-the-Art," Annals of Operations Research, Springer, vol. 140(1), pages 305-337, November.
    5. Alberto Caprara & Paolo Toth & Matteo Fischetti, 2000. "Algorithms for the Set Covering Problem," Annals of Operations Research, Springer, vol. 98(1), pages 353-371, December.
    6. Júlíus Atlason & Marina A. Epelman & Shane G. Henderson, 2008. "Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods," Management Science, INFORMS, vol. 54(2), pages 295-309, February.
    7. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
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    Cited by:

    1. María I. Restrepo & Frédéric Semet & Thomas Pocreau, 2019. "Integrated Shift Scheduling and Load Assignment Optimization for Attended Home Delivery," Transportation Science, INFORMS, vol. 53(4), pages 1150-1174, July.
    2. Yan, Shangyao & Lin, Jenn-Rong & Lai, Chun-Wei, 2013. "The planning and real-time adjustment of courier routing and scheduling under stochastic travel times and demands," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 53(C), pages 34-48.

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