Estimating the Implied Value of the Customer's Waiting Time
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References listed on IDEAS
- B. L. Schwartz, 1970. "Optimal Inventory Policies in Perturbed Demand Models," Management Science, INFORMS, vol. 16(8), pages 509-518, April.
- Benjamin L. Schwartz, 1966. "A New Approach to Stockout Penalties," Management Science, INFORMS, vol. 12(12), pages 538-544, August.
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- Kong, Qingxia & Lee, Chung-Yee & Teo, Chung-Piaw & Zheng, Zhichao, 2016. "Appointment sequencing: Why the Smallest-Variance-First rule may not be optimal," European Journal of Operational Research, Elsevier, vol. 255(3), pages 809-821.
- Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
- repec:kap:hcarem:v:22:y:2019:i:1:d:10.1007_s10729-018-9430-1 is not listed on IDEAS
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Keywordshealth-care management; service operations;
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