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Optimal Matchmaking Strategy in Two-Sided Marketplaces

Author

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  • Peng Shi

    (Marshall School of Business, University of Southern California, Los Angeles, California 90089)

Abstract

Online platforms that match customers with suitable service providers utilize a wide variety of matchmaking strategies; some create a searchable directory of one side of the market (i.e., Airbnb, Google Local Finder), some allow both sides of the market to search and initiate contact (i.e., Care.com, Upwork), and others implement centralized matching (i.e., Amazon Home Services, TaskRabbit). This paper compares these strategies in terms of their efficiency of matchmaking as proxied by the amount of communication needed to facilitate a good market outcome. The paper finds that the relative performance of these matchmaking strategies is driven by whether the preferences of agents on each side of the market are easy to describe. Here, “easy to describe” means that the preferences can be inferred with sufficient accuracy based on responses to standardized questionnaires. For markets with suitable characteristics, each of these matchmaking strategies can provide near-optimal performance guarantees according to an analysis based on information theory. The analysis provides prescriptive insights for online platforms.

Suggested Citation

  • Peng Shi, 2023. "Optimal Matchmaking Strategy in Two-Sided Marketplaces," Management Science, INFORMS, vol. 69(3), pages 1323-1340, March.
    • Handle: RePEc:inm:ormnsc:v:69:y:2023:i:3:p:1323-1340
    DOI: 10.1287/mnsc.2022.4444
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    References listed on IDEAS

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    Cited by:

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    2. Shqiprim Jashari & Nail Reshidi, 2024. "The Impact of Social Media on the Performance Indicators (Product Development, Market Development and Customer Loyalty) in the Gastronomy Sector," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 36-52.
    3. Niels Agatz & Soo-Haeng Cho & Hao Sun & Hai Wang, 2024. "Transportation-Enabled Services: Concept, Framework, and Research Opportunities," Service Science, INFORMS, vol. 16(1), pages 1-21, March.
    4. Zhiyuan Chen & Rui & Chen & Ming Hu & Yun Zhou, 2026. "Dynamic Matching Under Patience Imbalance," Papers 2602.03995, arXiv.org.
    5. Ludwig Dierks & Nils Olberg & Sven Seuken & Vincent W. Slaugh & M. Utku Ünver, 2025. "Search and Matching for Adoption from Foster Care," Boston College Working Papers in Economics 1093, Boston College Department of Economics.

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