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Innovation and Attention to Detail in the Quality Improvement Paradigm


  • Eitan Naveh

    () (Faculty of Industrial and Management Engineering, Technion---Israel Institute of Technology, Haifa, 32000, Israel)

  • Miriam Erez

    () (Faculty of Industrial and Management Engineering, Technion---Israel Institute of Technology, Haifa, 32000, Israel)


This study asserted that quality improvement (QI) requires the coexistence of two cultural values of innovation and attention to detail and proposed that their coexistence depends on the implementation of multiple QI practices. A longitudinal QI intervention, with five phases, consisting of multiple QI practices---ISO 9000, QI teams, quality goals, and coaching and communication by top management---was implemented. Participants were 425 employees working in 18 departments of four manufacturing plants. The QI practices were implemented in a different order in each one of the plants. Measures were assessed five times, at the end of each implementation phase. We used hierarchical linear models (HLM) to account for the nested structure of departments within the plants and the five repeated measures. Findings demonstrated that the above-mentioned QI practices had differential effects on innovation and attention to detail: ISO 9000 positively affected attention to detail but negatively affected innovation. Both QI teams and quality goals positively affected innovation. Thus, the multiple QI initiative enabled the coexistence of the two aforementioned cultural values. Both cultural values had a positive impact on performance quality and productivity and partially mediated the effects of ISO 9000 on productivity.

Suggested Citation

  • Eitan Naveh & Miriam Erez, 2004. "Innovation and Attention to Detail in the Quality Improvement Paradigm," Management Science, INFORMS, vol. 50(11), pages 1576-1586, November.
  • Handle: RePEc:inm:ormnsc:v:50:y:2004:i:11:p:1576-1586

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    References listed on IDEAS

    1. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
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    Cited by:

    1. Trifkovi? Neda, 2018. "Certification and business risk," WIDER Working Paper Series 80, World Institute for Development Economic Research (UNU-WIDER).
    2. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
    3. repec:spr:scient:v:111:y:2017:i:3:d:10.1007_s11192-017-2345-7 is not listed on IDEAS
    4. Naor, Michael & Jones, Janine Sanders & Bernardes, Ednilson S. & Goldstein, Susan Meyer & Schroeder, Roger, 2014. "The culture-effectiveness link in a manufacturing context: A resource-based perspective," Journal of World Business, Elsevier, vol. 49(3), pages 321-331.
    5. Alcina A. de SENA PORTUGAL DIAS & Inaki Heras SAIZARBITORIA, 2016. "ISO 9001 Performance: A Holistic and Mixed-Method Analysis," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(2), pages 136-163, May.
    6. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
    7. H. Müge Yayla-Küllü & Praowpan Tansitpong & Adelina Gnanlet & Christopher M. McDermott & Jeffrey F. Durgee, 2015. "Employees’ National Culture and Service Quality: An Integrative Review," Service Science, INFORMS, vol. 7(1), pages 11-28, March.
    8. Neda Trifkovic, 2016. "Private standards and labour productivity in the food sector in Viet Nam," WIDER Working Paper Series 163, World Institute for Development Economic Research (UNU-WIDER).
    9. Gopesh Anand & John Gray & Enno Siemsen, 2012. "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science, INFORMS, vol. 23(6), pages 1700-1716, December.
    10. Zeynep Ton & Robert S. Huckman, 2008. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance," Organization Science, INFORMS, vol. 19(1), pages 56-68, February.
    11. Adelina Gnanlet & H. Yayla-Kullu, 2014. "Impact of national culture on the quality of information delivery in services," Service Business, Springer;Pan-Pacific Business Association, vol. 8(1), pages 135-169, March.
    12. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    13. Diane E. Bailey & Paul M. Leonardi & Jan Chong, 2010. "Minding the Gaps: Understanding Technology Interdependence and Coordination in Knowledge Work," Organization Science, INFORMS, vol. 21(3), pages 713-730, June.
    14. Sung-Choon Kang & Scott A. Snell, 2009. "Intellectual Capital Architectures and Ambidextrous Learning: A Framework for Human Resource Management," Journal of Management Studies, Wiley Blackwell, vol. 46(1), pages 65-92, January.
    15. Singh, Prakash J., 2008. "Empirical assessment of ISO 9000 related management practices and performance relationships," International Journal of Production Economics, Elsevier, vol. 113(1), pages 40-59, May.
    16. Pamela R. Haunschild & Francisco Polidoro & David Chandler, 2015. "Organizational Oscillation Between Learning and Forgetting: The Dual Role of Serious Errors," Organization Science, INFORMS, vol. 26(6), pages 1682-1701, December.


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