IDEAS home Printed from https://ideas.repec.org/a/inm/orisre/v12y2001i2p155-176.html
   My bibliography  Save this article

Technology Requirements and Work Group Communication for Telecommuters

Author

Listed:
  • France Belanger

    () (Virginia Polytechnic Institute and State University, 3007 Pamplin Hall, Blacksburg, Virginia 24061-0101)

  • Rosann Webb Collins

    () (University of South Florida, 4202 E. Fowler Ave., Tampa, Florida 33620)

  • Paul H. Cheney

    () (University of Central Florida, 4000 Central Florida Boulevard, Orlando, Florida 32816-1400)

Abstract

As organizations implement more and more distributed work arrangements such as telecommuting, there is a need to understand the determinants of success of this new work setting. This research investigated three variables believed to impact outcomes in telecommuting: the availability of information system technology, the availability of communication technologies, and the communication patterns of telecommuters within their work groups. Two perspectives are used in this study. The direct effects of these three variables on perceived productivity, performance, and satisfaction were tested. A second perspective, based on the concept of fit and contingency theory, posits that successful telecommuting outcomes, measured by perceived productivity, performance, and satisfaction, are predicted by interactions between these independent variables. The study was conducted by surveying multiple respondents from different organizations who were members of work groups in which some or all employees were telecommuters. The results indicate that technology variables positively impact productivity, performance, and satisfaction of telecommuters, while the interaction between the technology variables is significant in predicting perceived productivity. Work group communication, as measured by the centrality of individuals, negatively affects perceived productivity and performance. The paper presents a discussion of the theoretical significance of these findings, and offers recommendations for future research.

Suggested Citation

  • France Belanger & Rosann Webb Collins & Paul H. Cheney, 2001. "Technology Requirements and Work Group Communication for Telecommuters," Information Systems Research, INFORMS, vol. 12(2), pages 155-176, June.
  • Handle: RePEc:inm:orisre:v:12:y:2001:i:2:p:155-176
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/isre.12.2.155.9695
    Download Restriction: no

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:spr:infosf:v:17:y:2015:i:2:d:10.1007_s10796-013-9429-6 is not listed on IDEAS
    2. repec:spr:grdene:v:19:y:2010:i:3:d:10.1007_s10726-008-9142-x is not listed on IDEAS

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orisre:v:12:y:2001:i:2:p:155-176. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc). General contact details of provider: http://edirc.repec.org/data/inforea.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.