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A Multi-Criteria Decision-Making Model for Selecting a Maturity Model

Author

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  • João Batista Sarmento dos Santos-Neto

    (Federal University of Mato Grosso do Sul, Brazil)

  • Ana Paula Cabral Seixas Costa

    (Federal University of Pernambuco, Brazil)

Abstract

This paper proposes a decision model for a maturity model choice problem via the multiple-criteria decision analysis method. The authors implemented the model in FITradeoff decision support system to select a project management maturity model for a Brazilian industry operating in the sector of distributing natural gas. FITradeoff is a flexible and interactive procedure of elicitation for multi-criteria additive models that requires only partial information from the decision maker (i.e., there is no need to elicit very detailed information from the decision maker, an approach that the decision maker can find laborious and tiring). The authors observed that the use of a multi-criteria approach imposes certain rigor and pattern on the decision process to select a maturity model in project management. Applying the model enabled comparison of information from the four maturity models and therefore selecting a project management maturity model based on the decision-maker preferences.

Suggested Citation

  • João Batista Sarmento dos Santos-Neto & Ana Paula Cabral Seixas Costa, 2023. "A Multi-Criteria Decision-Making Model for Selecting a Maturity Model," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 15(1), pages 1-15, January.
    • Handle: RePEc:igg:jdsst0:v:15:y:2023:i:1:p:1-15
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    References listed on IDEAS

    as
    1. Adiel Teixeira de Almeida & Cristiano Alexandre Virgínio Cavalcante & Marcelo Hazin Alencar & Rodrigo José Pires Ferreira & Adiel Teixeira de Almeida-Filho & Thalles Vitelli Garcez, 2015. "Multicriteria and Multiobjective Models for Risk, Reliability and Maintenance Decision Analysis," International Series in Operations Research and Management Science, Springer, edition 127, number 978-3-319-17969-8, September.
    2. Edgar Serna M.,, 2012. "Maturity model of Knowledge Management in the interpretativist perspective," International Journal of Information Management, Elsevier, vol. 32(4), pages 365-371.
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