IDEAS home Printed from
   My bibliography  Save this article

Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry


  • Muharrem TUNA

    () (Gazi University Tourism Faculty)

  • Fatih TURKMEN

    () (Karabuk University Safranbolu Faculty of Tourism)


Although considered unwanted by the tourism industry, it has been acknowledged that conflict can foster new ideas which contribute in a positive way by providing an opportunity for self-critique and maintaining internal dynamism through change and innovations. For these reasons how to manage conflict is a crucial skill for managers. This research paper aims to determine the extent to which conflict management methods change according to demographic characteristics or the characteristics of the enterprises. It examines the preferences of managers on integrating, obliging, compromising, dominating and avoiding methods. Survey research has been conducted on 1098 managers, who work at touristic enterprises located in the seven regions of Turkey. The first part of the survey includes questions on the personal characteristics of managers and the general characteristics of their enterprises. The second part includes 28 statements to explore the conflict management strategies of the managers. Percentage, frequency, t-test for independent samples, one-factor variance analysis (Anova) and Bonferroni test have been used on statistical analysis. The survey analysis establishes a significant relationship between conflict management methods of managers, their demographic characteristics and the characteristics of the enterprises they work at.

Suggested Citation

  • Muharrem TUNA & Fatih TURKMEN, 2014. "Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 1(1), pages 284-295, December.
  • Handle: RePEc:icb:wpaper:v:1:y:2014:i:1:284-295

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    Conflict; Conflict Management; Conflict Management Methods; Tourism Enterprises Managers;

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:icb:wpaper:v:1:y:2014:i:1:284-295. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Rocsana Bucea-Manea-Tonis). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.