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Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective

Author

Listed:
  • Emmanuel Kwabena Anin
  • Henry Ataburo
  • Akwasi Adu Frimpong
  • Getrude Effah Ampong

Abstract

End-user centric procurement practices, while receiving a growing scholarly and policy interest, lack solid theoretical and empirical foundations. Using service-dominant logic, this study seeks to uncover the influence mechanism between end-user involvement and product usage in public sector procurement. Primary data was gathered from 122 public organisations in a developing economy, Ghana. PROCESS macro for SPSS was used to estimate the study model. The findings suggest that end-user involvement is positively related to end-user satisfaction but not product usage. Additionally, the findings provide empirical support for our contention that the link between end-user involvement and end-user product usage is mediated by end-user satisfaction. This study adds to the end-user centric procurement literature by offering theoretical and empirical insights on the end-user satisfaction process that explains the relationship between end-user involvement and product usage.

Suggested Citation

  • Emmanuel Kwabena Anin & Henry Ataburo & Akwasi Adu Frimpong & Getrude Effah Ampong, 2023. "Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective," Public Administration Research, Canadian Center of Science and Education, vol. 11(2), pages 1-50, May.
    • Handle: RePEc:ibn:par123:v:11:y:2023:i:2:p:50
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    References listed on IDEAS

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    1. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    2. Wenche Aarseth & Asbjørn Rolstadås & Bjørn Andersen, 2011. "Key factors for management of global projects: a case study," International Journal of Transitions and Innovation Systems, Inderscience Enterprises Ltd, vol. 1(4), pages 326-345.
    3. Intaher Marcus Ambe, 2019. "The role of public procurement to socio-economic development," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 12(6), pages 652-668.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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