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eGovernment: Does IT save time?


  • Olivier Glassey

    () (IDHEAP - Institut de hautes ├ętudes en administration publique - Swiss Public Administration Network)


The goal of this paper is to define a methodological approach to investigate the following issues. - Do eGovernment tools and applications save time? - Do they support the provision of better services? What are these new and betters services (if any)? What purpose do they serve? What is their added value? - What is the perception of citizens: do they realize or not that services are better and quicker? Do they respond to actual needs? We will not try to answer all these questions and will focus on (i) modelling services; (ii) measuring the time gained; (iii) and measuring the perceptions of citizens. This framework is still in preliminary stages and has not yet been validated in practice.

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  • Olivier Glassey, 2010. "eGovernment: Does IT save time?," Post-Print hal-00599187, HAL.
  • Handle: RePEc:hal:journl:hal-00599187
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    References listed on IDEAS

    1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    2. Michael A. DeDonno & Heath A. Demaree, 2008. "Perceived time pressure and the Iowa Gambling Task," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 3(8), pages 636-640, December.
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    eGovernment; conceptual framework; usability; perceived usefulness;

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