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What We Know and What We Want to Know about Emotional Intelligence: A Systematic Literature Review

Author

Listed:
  • Edoardo D Andrassi
  • Carla Morrone
  • Francesca Ventimiglia

Abstract

The study aims to provide a comprehensive review of the literature on emotional intelligence (EI) in order to maximise human potential. After identifying the main themes proposed to date, potential future research directions are outlined. To meet the study's objectives, a systematic review of the literature was conducted to answer the research questions. The results showed that EI is an evolving area of research that continues to produce interesting lines of examination, mainly covering six areas- Interpersonal relations, ethics, performance, work environment, leadership and well-being. In addition, some gaps have been identified for future research, highlighting the need for further research, particularly in small and medium-sized enterprises. The review facilitates the complexity of the main research on EI aimed at maximising human potential and provides recommendations for further exploration based on the results of a thematic analysis.

Suggested Citation

  • Edoardo D Andrassi & Carla Morrone & Francesca Ventimiglia, 2025. "What We Know and What We Want to Know about Emotional Intelligence: A Systematic Literature Review," International Journal of Business and Management, Canadian Center of Science and Education, vol. 20(2), pages 124-124, August.
    • Handle: RePEc:ibn:ijbmjn:v:20:y:2025:i:2:p:124
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    References listed on IDEAS

    as
    1. John Angelidis & Nabil Ibrahim, 2011. "The Impact of Emotional Intelligence on the Ethical Judgment of Managers," Journal of Business Ethics, Springer, vol. 99(1), pages 111-119, February.
    2. Satish Deshpande, 2009. "A Study of Ethical Decision Making by Physicians and Nurses in Hospitals," Journal of Business Ethics, Springer, vol. 90(3), pages 387-397, December.
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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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