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The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention

Author

Listed:
  • N.T.Azharudeen
  • A.Anton Arulrajah

Abstract

The objectives of this paper are to assess the levels of job demand, emotional demand, emotional exhaustion and employee turnover intention and to examine the relationships among these concepts in the context of three selected apparel manufacturing firms in Eastern region of Sri Lanka. Employee absenteeism and turnover are key issues of apparel firms in Sri Lanka. In order to achieve the objectives of this paper, a questionnaire based survey was conducted among 153 employees of apparel firms and collected data were analyzed by using univariate and bivariate techniques. The findings of this paper revealed that there is a strong positive relationship between emotional demand and emotional exhaustion, emotional demand and turnover intention, job demand and turnover intention, and emotional exhaustion and turnover intention. At the same time, there is a moderate positive relationship between job demand and emotional exhaustion. The findings of the study have various managerial implications for the apparel manufacturing firms to prevent or control employee stress, absenteeism and turnover related issues and to develop good labour-management relationship.

Suggested Citation

  • N.T.Azharudeen & A.Anton Arulrajah, 2018. "The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention," International Business Research, Canadian Center of Science and Education, vol. 11(11), pages 8-18, November.
    • Handle: RePEc:ibn:ibrjnl:v:11:y:2018:i:11:p:8-18
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    References listed on IDEAS

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    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Kelly Z. Peng, 2017. "Exhaustion and emotional demands in China: a large-scale investigation across occupations," Frontiers of Business Research in China, Springer, vol. 11(1), pages 1-17, December.
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    Cited by:

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    2. Adnan Ahmed Sheikh & Aneeq Inam & Anila Rubab & Usama Najam & Naeem Ahmad Rana & Hayat Muhammad Awan, 2019. "The Spiritual Role of a Leader in Sustaining Work Engagement: A Teacher-Perceived Paradigm," SAGE Open, , vol. 9(3), pages 21582440198, July.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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