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The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities

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  • Sufian Khwaldeh
  • Issam Al-Hadid
  • Ra’ed Masa’deh
  • Ala'aldin Alrowwad

Abstract

The rapid growth of Internet has given extraordinary opportunities to organizations and business to provide services via the Internet (E-services). Moreover, E-services became a key aspect of any organization competitiveness. In Jordan, most of the universities provide different e-services portals to their students. This paper aims to investigate and explore the association between e-services web portals information quality and ICT competence in the Jordanian universities. The current research conducted by using survey questionnaires on a large population from Jordanian Universities. Specifically, 428post and undergraduate students answered the survey from different faculties at the Jordanian Universities. Results found a positive relationship between e-services web portals information quality and ICT competence. Results of T-test indicated that there is no significant difference in the relationship between information quality and ICT competence in the Jordanian universities due to gender and faculty type respectively; whereas the results as found a significant difference in the relationship between information quality and ICT competence due to university type. Also, results of ANOVA test indicated that there is no significant difference in the relationship between information quality and ICT competence in the Jordanian universities that can be attributed to academic year level, and academic degree level.

Suggested Citation

  • Sufian Khwaldeh & Issam Al-Hadid & Ra’ed Masa’deh & Ala'aldin Alrowwad, 2017. "The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities," Asian Social Science, Canadian Center of Science and Education, vol. 13(3), pages 156-156, March.
    • Handle: RePEc:ibn:assjnl:v:13:y:2017:i:3:p:156
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    References listed on IDEAS

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    1. Bader Yousef Obeidat & Mai Maher Al-Suradi & Ra’ed Masa’deh & Ali Tarhini, 2016. "The impact of knowledge management on innovation," Management Research Review, Emerald Group Publishing Limited, vol. 39(10), pages 1214-1238, October.
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    Cited by:

    1. Raed Kareem Kanaan & Ra’ed Masa’deh, 2018. "Increasing Citizen Engagement and Participation through eGovernment in Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 351-351, November.
    2. Bader Obeidat & Razan Nofal & Ra’ed Masa’deh, 2018. "The Effect of Transformational Leadership on Entrepreneurial Orientation: The Mediating Role of Organizational Learning Capability," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-77, November.
    3. Bader Obeidat & Sura Altheeb & Ra’ed Masa’deh, 2018. "The Impact of Internal Corporate Social Responsibility on Job Satisfaction in Jordanian Pharmaceutical Companies," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 105-105, November.
    4. Hasan Mansur & Anita Tangl, 2018. "The Perceptions of Credit Officers towards External Auditors: A Case Study from Jordan," Accounting and Finance Research, Sciedu Press, vol. 7(1), pages 237-237, February.
    5. Bader Obeidat & Lama Hashem & Ra’ed Masa’deh, 2018. "The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-1, November.
    6. Rand Al-Dmour & Omayma Yassine & Ra’ed Masa’deh, 2018. "A Review of Literature on the Associations among Employee Empowerment, Work Engagement and Employee Performance," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 313-313, November.
    7. Mohammad Almasarweh & Ahmed Atallah Alsaraireh & Ra’ed Masa’deh, 2018. "A Statistical Study to Determine the Production Capacity of Jordanian Pharmaceutical Companies based on the Number of Working Hours Using the Assignment Problem," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 301-301, November.
    8. Alaaldin Alrowwad & Bader Obeidat & Areej Al-Khateeb & Ra’ed Masa’deh, 2018. "The Role of Work/Life Balance and Motivational Drivers of Employee Engagement on the Relationship between Talent Management and Organization Performance: A Developing Country Perspective," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-35, November.
    9. Bader Obeidat & Hadeel Fareed Tawalbeh & Ra’ed Masa’deh, 2018. "The Relationship between Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-17, November.
    10. Rand Al-Dmour & Farah Hammdan & Hani Al-Dmour & Ala'aldin Alrowwad & Sufian Khwaldeh, 2017. "The Effect of Lifestyle on Online Purchasing Decision for Electronic Services: The Jordanian Flying E-Tickets Case," Asian Social Science, Canadian Center of Science and Education, vol. 13(11), pages 157-157, November.
    11. Bader Obeidat & Haneen Yassin & Ra’ed Masa’deh, 2018. "The Effect of Talent Management on Organizational Effectiveness in Healthcare Sector," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-55, November.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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