Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management
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References listed on IDEAS
- Gunasekaran, A. & Nath, B., 1997. "The role of information technology in business process reengineering," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 91-104, June.
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"Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors,"
Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium
07/481, Ghent University, Faculty of Economics and Business Administration.
- K. Coussement & D. van den Poel, 2008. "Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors," Post-Print hal-00788087, HAL.
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- Chunting Liu & Shanshan Wang & Guozhu Jia, 2020. "Exploring E-Commerce Big Data and Customer-Perceived Value: An Empirical Study on Chinese Online Customers," Sustainability, MDPI, vol. 12(20), pages 1-22, October.
- Yona, Moran & Birfir, Genadi & Kaplan, Sigal, 2021. "Data science and GIS-based system analysis of transit passenger complaints to improve operations and planning," Transport Policy, Elsevier, vol. 101(C), pages 133-144.
- Alžbeta Kucharčíková & Martin Mičiak, 2018. "Human Capital Management in Transport Enterprises with the Acceptance of Sustainable Development in the Slovak Republic," Sustainability, MDPI, vol. 10(7), pages 1-18, July.
- Shobhana Chandra & Sanjeev Verma, 2023. "Big Data and Sustainable Consumption: A Review and Research Agenda," Vision, , vol. 27(1), pages 11-23, February.
- Kyungtae Kim & Sungjoo Lee, 2018. "How Can Big Data Complement Expert Analysis? A Value Chain Case Study," Sustainability, MDPI, vol. 10(3), pages 1-21, March.
- Ricardo Chalmeta & Nestor J. Santos-deLeón, 2020. "Sustainable Supply Chain in the Era of Industry 4.0 and Big Data: A Systematic Analysis of Literature and Research," Sustainability, MDPI, vol. 12(10), pages 1-24, May.
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Keywords
customer complaint process improvement; customer complaint service; big data analysis;All these keywords.
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