IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i8p3445-d1379284.html
   My bibliography  Save this article

Factors Affecting Supply Chain Integration in Omni-Channel Retailing

Author

Listed:
  • Yue Liu

    (Renmin Business School, Renmin University of China, Beijing 100872, China)

  • Guang Song

    (Beijing Laboratory of National Economic Security Early-Warning Engineering, Beijing Jiaotong University, Beijing 100044, China)

Abstract

China’s retail industry has vigorously developed an omni-channel retail strategy in the last few years. However, quantitative research on this development remains relatively scarce. This article addresses this by building a theoretical model of the relationships between internal supply chain integration, external supply chain integration and financial performance in omni-channel retailing and then verifies it by using a structural equation model to analyze 356 omni-channel retailers. The results show that in the case of omni-channel retailers, the supply chain’s internal information integration has a significant positive impact on its external information integration and that the supply chain’s internal process and internal organization integration significantly positively impact its external process and external organization integration. And it also shows the supply chain’s external information integration and external organization integration positively impact omni-channel retailers’ financial performance. However, the supply chain’s external process integration is not found to have the same effect on financial performance. This study addresses a theoretical gap in the research on the impact of supply chain integration on firm performance in omni-channel retailing. In addition, it provides suggestions about how omni-channel strategies can be effectively implemented in China’s retail industry.

Suggested Citation

  • Yue Liu & Guang Song, 2024. "Factors Affecting Supply Chain Integration in Omni-Channel Retailing," Sustainability, MDPI, vol. 16(8), pages 1-18, April.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:8:p:3445-:d:1379284
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/8/3445/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/8/3445/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sophie Jeanpert & Gilles Paché, 2016. "Successful multi-channel strategy : mixing marketing and logistical issues," Post-Print hal-01429806, HAL.
    2. Cai, Ya-Jun & Lo, Chris K.Y., 2020. "Omni-channel management in the new retailing era: A systematic review and future research agenda," International Journal of Production Economics, Elsevier, vol. 229(C).
    3. Wong, Christina W.Y. & Lai, Kee-hung & Bernroider, Edward W.N., 2015. "The performance of contingencies of supply chain information integration: The roles of product and market complexity," International Journal of Production Economics, Elsevier, vol. 165(C), pages 1-11.
    4. Holzapfel, Andreas & Hübner, Alexander & Kuhn, Heinrich & Sternbeck, Michael G., 2016. "Delivery pattern and transportation planning in grocery retailing," European Journal of Operational Research, Elsevier, vol. 252(1), pages 54-68.
    5. Chang, Woojung & Ellinger, Alexander E. & Kim, Kyoungmi (Kate) & Franke, George R., 2016. "Supply chain integration and firm financial performance: A meta-analysis of positional advantage mediation and moderating factors," European Management Journal, Elsevier, vol. 34(3), pages 282-295.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chenxing Li & Xianliang Shi, 2024. "Optimisation of a multilevel logistics network for prepositioned warehouses under an omni-channel retail model," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yue Liu & Guang Song, 2023. "Role of Logistics Integration Capability in Enhancing Performance in Omni-Channel Retailing: Supply Chain Integration as Mediator," Sustainability, MDPI, vol. 15(11), pages 1-22, June.
    2. Vyt, Dany & Jara, Magali & Mevel, Olivier & Morvan, Thierry & Morvan, Nélida, 2022. "The impact of convenience in a click and collect retail setting: A consumer-based approach," International Journal of Production Economics, Elsevier, vol. 248(C).
    3. Dany Vyt & Magali Jara & Olivier Mevel & Thierry Morvan & Nélida Morvan, 2022. "The impact of convenience in a click and collect retail setting: A consumer-based approach," Post-Print halshs-03624658, HAL.
    4. Hübner, Alexander & Hense, Jonas & Dethlefs, Christian, 2022. "The revival of retail stores via omnichannel operations: A literature review and research framework," European Journal of Operational Research, Elsevier, vol. 302(3), pages 799-818.
    5. Martins, Sara & Ostermeier, Manuel & Amorim, Pedro & Hübner, Alexander & Almada-Lobo, Bernardo, 2019. "Product-oriented time window assignment for a multi-compartment vehicle routing problem," European Journal of Operational Research, Elsevier, vol. 276(3), pages 893-909.
    6. Timothy Amoako & Hao Chen & Stephen Abiam Danso & Edem Segbefia, 2025. "The Role of Top Management Involvement and Supply Chain Integration on Smes’ Innovation Performance: Moderation Impact of Firm Experience Capability," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 5419-5452, March.
    7. Jirapan Liangrokapart & Sukanya Prakongwittaya, 2025. "Modelling Supply Chain Measurement in Omni-Channel Supply Chain," SN Operations Research Forum, Springer, vol. 6(3), pages 1-28, September.
    8. Hung M. Nguyen & George Onofrei & Dothang Truong & Simon Lockrey, 2020. "Customer green orientation and process innovation alignment: A configuration approach in the global manufacturing industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2498-2513, September.
    9. Alsaad, Abdallah & Taamneh, Abdallah, 2019. "The effect of international pressures on the cross-national diffusion of business-to-business e-commerce," Technology in Society, Elsevier, vol. 59(C).
    10. Zakrzewska-Bielawska, Agnieszka & Czakon, Wojciech & Gantert, Till Marius, 2024. "Old guards or new friends? Relational awareness and motivation in opportunities seizing," European Management Journal, Elsevier, vol. 42(1), pages 76-88.
    11. Ni, Linglin & Wang, Xiaokun (Cara) & Zhang, Dapeng, 2016. "Impacts of information technology and urbanization on less-than-truckload freight flows in China: An analysis considering spatial effects," Transportation Research Part A: Policy and Practice, Elsevier, vol. 92(C), pages 12-25.
    12. Meyer, Anne & Amberg, Boris, 2018. "Transport concept selection considering supplier milk runs – An integrated model and a case study from the automotive industry," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 113(C), pages 147-169.
    13. Sara Martins & Pedro Amorim & Bernardo Almada-Lobo, 2018. "Delivery mode planning for distribution to brick-and-mortar retail stores: discussion and literature review," Flexible Services and Manufacturing Journal, Springer, vol. 30(4), pages 785-812, December.
    14. Gao, Mengjia & Huang, Lin, 2021. "Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    15. Bianchi-Aguiar, Teresa & Hübner, Alexander & Carravilla, Maria Antónia & Oliveira, José Fernando, 2021. "Retail shelf space planning problems: A comprehensive review and classification framework," European Journal of Operational Research, Elsevier, vol. 289(1), pages 1-16.
    16. Lin, Chia-Yang & Chau, Ka Yin & Tran, Trung Kien & Sadiq, Muhammad & Van, Le & Hien Phan, Thi Thu, 2022. "Development of renewable energy resources by green finance, volatility and risk: Empirical evidence from China," Renewable Energy, Elsevier, vol. 201(P1), pages 821-831.
    17. Xiongyong Zhou & Madeleine Pullman & Zhiduan Xu, 2022. "The impact of food supply chain traceability on sustainability performance," Operations Management Research, Springer, vol. 15(1), pages 93-115, June.
    18. Potoczki, Tobias & Holzapfel, Andreas & Kuhn, Heinrich & Sternbeck, Michael, 2024. "Integrated cross-dock location and supply mode planning in retail networks," International Journal of Production Economics, Elsevier, vol. 276(C).
    19. Xueqi Wu & Zhi‐Long Chen, 2022. "Fulfillment scheduling for buy‐online‐pickup‐in‐store orders," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2982-3003, July.
    20. Anh Thi Nguyen & Alrence S. Halibas & Robert McClelland & Nguyen Hoang Thuan, 2024. "Configurational analysis of conditions influencing customers’ channel switching intention in omnichannel retailing: a fuzzy-set analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(1), pages 141-178, February.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:8:p:3445-:d:1379284. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.