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E-Leadership Is Un(usual): Multi-Criteria Analysis of Critical Success Factors for the Transition from Leadership to E-Leadership

Author

Listed:
  • Jaya Ahuja

    (School of Management, BML Munjal University, Gurgaon 122413, Haryana, India)

  • Harish Puppala

    (Department of Civil Engineering, SRM University AP, Guntur 522502, Andhra Pradesh, India)

  • Rommel P. Sergio

    (Faculty of Management, Canadian University, Dubai 117781, United Arab Emirates)

  • Ettiene Paul Hoffman

    (Faculty of Management, Canadian University, Dubai 117781, United Arab Emirates)

Abstract

Leadership helps to build strong organizations with resilient cultures. It is established that leadership needs a transition powered by digital technologies to tackle the shift from workplace culture to remote work, which is being practiced even after the pandemic to reduce operational costs and improve flexibility. The transition from leadership to e-leadership requires a profound understanding of the critical success factors (CSFs). The primary objective of this study is to identify the critical success factors of e-leadership using a systematic literature review and questionnaire survey technique. The identified CSFs are grouped under (i) Technology Management, (ii) E-Motivation and well-being, and (iii) E-change management categories. The Fuzzy Delphi technique is used to find the relevant CSFs and the relative dominance of each CSF category; the CSFs are then analyzed using the fuzzy analytical hierarchy process. The results suggest that employee engagement using digital technologies is the most critical success factor, while role clarity has relatively the least significance for the transition to take place. The findings of this study facilitate the smooth transition from leadership to e-leadership.

Suggested Citation

  • Jaya Ahuja & Harish Puppala & Rommel P. Sergio & Ettiene Paul Hoffman, 2023. "E-Leadership Is Un(usual): Multi-Criteria Analysis of Critical Success Factors for the Transition from Leadership to E-Leadership," Sustainability, MDPI, vol. 15(8), pages 1-20, April.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:8:p:6506-:d:1121144
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    References listed on IDEAS

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    1. Lorena Espina-Romero & José Gregorio Noroño Sánchez & Gloria Rojas-Cangahuala & Jessica Palacios Garay & Doile Ríos Parra & Jose Rio Corredoira, 2023. "Digital Leadership in an Ever-Changing World: A Bibliometric Analysis of Trends and Challenges," Sustainability, MDPI, vol. 15(17), pages 1-25, August.
    2. Glauco Cioffi & Cristian Balducci & Stefano Toderi, 2025. "Digital Stress-Preventive Management Competencies: Definition, Identification and Tool Development for Research and Practice," IJERPH, MDPI, vol. 22(2), pages 1-26, February.
    3. Alexandra–Daniela SIVULCA & Maria-Madela ABRUDAN & Diana Claudia SALA & Nicolae BIBU, 2024. "Navigational Dynamics In The Digital Age: Digital Leadership And E-Leadership In Organizational Transformation," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 33(1), pages 618-625, July.
    4. José Carlos López-Figueroa & Sergio Ochoa-Jiménez & María Olivia Palafox-Soto & Dalia Sujey Hernandez Munoz, 2025. "Digital Leadership: A Systematic Literature Review," Administrative Sciences, MDPI, vol. 15(4), pages 1-22, April.

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