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Building Participative E-Governance in Smart Cities: Moderating Role of Institutional and Technological Innovation

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  • Seunghwan Myeong

    (Department of Public Administration, Inha University, Incheon 22212, Republic of Korea)

  • Syed Asad Abbas Bokhari

    (The Center of Security Convergence & eGovernance, Inha University, Nam-gu, Incheon 22212, Republic of Korea)

Abstract

The successful implementation of institutional and technological innovation is critical for the effective execution of e-governance in smart cities. This study examines the inherent complexity associated with institutional and technological innovation in the context of smart cities. The capability of a municipality to cultivate innovation is significantly dependent on the implementation of its technological infrastructure and institutional competence. This study aims to contribute to the existing literature on the relationship between e-governance in smart cities and stakeholder satisfaction. It highlights that institutional and technological innovation could mediate these interactions. Data were collected by administering a questionnaire to a sample of 589 individuals from the Republic of Korea and Pakistan to develop multiple regression models. This study employs stakeholder and innovation theories to investigate the relationship between e-governance and stakeholder satisfaction, emphasizing the moderating effects of institutional and technological innovation. The linear multiple regression analysis findings indicate that e-governance, institutional innovation, and technological factors statistically influence stakeholder satisfaction. It was also discovered that the presence of institutional and technological innovation moderates the association between e-governance and stakeholder satisfaction.

Suggested Citation

  • Seunghwan Myeong & Syed Asad Abbas Bokhari, 2023. "Building Participative E-Governance in Smart Cities: Moderating Role of Institutional and Technological Innovation," Sustainability, MDPI, vol. 15(20), pages 1-23, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:20:p:15075-:d:1263452
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