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How Do Institutional and Technological Innovations Influence the Smart City Governance? Focused on Stakeholder Satisfaction and Crime Rate

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  • Syed Asad Abbas Bokhari

    (The Center of Security Convergence & eGovernance, Inha University, Nam-gu, Incheon 22212, Republic of Korea)

  • Myeong Seunghwan

    (Department of Public Administration, Inha University, Incheon 22212, Republic of Korea)

Abstract

Effective institutional and technological development are key to governance in smart cities. This study investigates the fundamental complexities of institutional and technological innovations in smart cities. A city’s innovation capabilities depend significantly on its technology and implementation capacity. This study suggests that institutional and technological innovation serve a role that moderates the relationships between smart city governance, stakeholder satisfaction, and crime rate. Multiple regression models were developed by surveying 496 Pakistani citizens with a questionnaire. Using stakeholders and innovation theories, analyzing the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation. The findings showed that institutional and technological innovations have strengthened the stakeholder satisfaction level while weakening the crime rate in a smart city.

Suggested Citation

  • Syed Asad Abbas Bokhari & Myeong Seunghwan, 2024. "How Do Institutional and Technological Innovations Influence the Smart City Governance? Focused on Stakeholder Satisfaction and Crime Rate," Sustainability, MDPI, vol. 16(10), pages 1-21, May.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:10:p:4246-:d:1396946
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