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Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance

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  • Hyo-Sun Jung

    (Center of Converging Humanities, KyungHee University, Seoul 02447, Republic of Korea)

  • Yu-Hyun Hwang

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

  • Hye-Hyun Yoon

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

Abstract

This study investigates how deluxe hotel employees’ perceptions of their own psychological well-being impact their job satisfaction and pro-social service behavior. It also examines the moderating effect of work–life balance on the relationship between psychological well-being and job satisfaction. A self-administered questionnaire was distributed to 275 deluxe hotel employees using convenience sampling. First, of the studied sub-factors of employee psychological well-being, positive relationships increased job satisfaction the most, followed by self-acceptance, purpose in life, and environmental mastery. Second, deluxe hotel employees’ job satisfaction positively impacted their pro-social service behavior. Third, the positive effect of one sub-factor of psychological well-being, purpose in life, had a stronger impact on job satisfaction in respondents with high levels of work–life balance. Theoretical and practical implications, as well as limitations and future research directions, are discussed.

Suggested Citation

  • Hyo-Sun Jung & Yu-Hyun Hwang & Hye-Hyun Yoon, 2023. "Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance," Sustainability, MDPI, vol. 15(15), pages 1-16, July.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:15:p:11687-:d:1205352
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    References listed on IDEAS

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    1. Subramony, Mahesh & Golubovskaya, Maria & Keating, Byron & Solnet, David & Field, Joy & Witheriff, Melissa, 2022. "The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 363-374.
    2. Michael Fordyce, 1988. "A review of research on the happiness measures: A sixty second index of happiness and mental health," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 20(4), pages 355-381, August.
    3. Vincenza Capone & Roberta Borrelli & Leda Marino & Giovanni Schettino, 2022. "Mental Well-Being and Job Satisfaction of Hospital Physicians during COVID-19: Relationships with Efficacy Beliefs, Organizational Support, and Organizational Non-Technical Skills," IJERPH, MDPI, vol. 19(6), pages 1-18, March.
    4. Anna-Lena Ackfeldt & Veronica Wong, 2006. "The Antecedents of Prosocial Service Behaviours: An Empirical Investigation," The Service Industries Journal, Taylor & Francis Journals, vol. 26(7), pages 727-745, October.
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    Cited by:

    1. Garima Bansal & B. K. Punia & Mandeep Singh, 2025. "Workplace mindfulness and job satisfaction: the mediating role of prosocial service behavior in the Indian service sector," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(8), pages 2743-2766, August.

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