IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i8p4695-d793753.html

Exploration of Lean Management Methods Used in Shared Services Centers, Drivers and Barriers to Process Selection for Improvements in the Light of Risk Management and ESG Reporting

Author

Listed:
  • Zuzanna Zaporowska

    (Faculty of Engineering Management, Poznań University of Technology, J. Rychlewskiego 2, 60-965 Poznań, Poland)

  • Marek Szczepański

    (Department of Business Economics, Investments, and Insurance, Institute of Logistics, Faculty of Engineering Management, Poznań University of Technology, J. Rychlewskiego 2, 60-965 Poznań, Poland)

Abstract

This paper aims to study how processes are selected for improvements in shared services centers (SSCs), and if the risk management aspect is considered during process improvements. Lean management has become a highly regarded platform for process improvement within organizations with the focus being on waste reduction and value added at the customer level. As a leading destination of SSCs, Poland has been seen implementing this approach since at least 2015 with the main benefit being cost reduction. This philosophy opens the door to identifying potential waste reduction and ongoing efficiencies of processes that have been migrated to SSCs. With the identification of the research need, firstly, a targeted literature review on tools and models of process selection for improvements was performed. The second step entails in-depth interviews with lean management experts, surveys with detailed questions in the area of lean management implementation, and finally a case study on measurements of testing the effectiveness of applying lean management methodology. The findings present drivers and barriers to selecting of processes subject to lean management. Although lean management activities are strongly supported by risk management experts, there is no synergy between the two streams causing the need for further research in SSCs.

Suggested Citation

  • Zuzanna Zaporowska & Marek Szczepański, 2022. "Exploration of Lean Management Methods Used in Shared Services Centers, Drivers and Barriers to Process Selection for Improvements in the Light of Risk Management and ESG Reporting," Sustainability, MDPI, vol. 14(8), pages 1-20, April.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:8:p:4695-:d:793753
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/8/4695/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/8/4695/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Grigorios D. Konstantakopoulos & Sotiris P. Gayialis & Evripidis P. Kechagias, 2022. "Vehicle routing problem and related algorithms for logistics distribution: a literature review and classification," Operational Research, Springer, vol. 22(3), pages 2033-2062, July.
    2. Smith, Adam, 1977. "An Inquiry into the Nature and Causes of the Wealth of Nations," University of Chicago Press Economics Books, University of Chicago Press, number 9780226763743 edited by Cannan, Edwin, August.
    3. Julia V. Ragulina & Vladimir F. Ukolov & Oleg V. Shabunevich, 2021. "Adaptation to the Risks of Digitalization: New Survival Trends for States in a Multipolar World," Risks, MDPI, vol. 9(12), pages 1-21, December.
    4. Sotiris P. Gayialis & Evripidis P. Kechagias & Grigorios D. Konstantakopoulos, 2022. "A city logistics system for freight transportation: integrating information technology and operational research," Operational Research, Springer, vol. 22(5), pages 5953-5982, November.
    5. Marc Helmold, 2020. "Lean Management in Operations," Management for Professionals, in: Lean Management and Kaizen, edition 1, chapter 7, pages 65-72, Springer.
    6. Albina Orlando, 2021. "Cyber Risk Quantification: Investigating the Role of Cyber Value at Risk," Risks, MDPI, vol. 9(10), pages 1-12, October.
    7. Marc Helmold, 2020. "Lean Management and Kaizen," Management for Professionals, Springer, edition 1, number 978-3-030-46981-8, December.
    8. Eva Nedeliakova & Maria Hudakova & Matej Masar & Lenka Lizbetinova & Renata Stasiak-Betlejewska & Peter Šulko, 2020. "Sustainability of Railway Undertaking Services with Lean Philosophy in Risk Management—Case Study," Sustainability, MDPI, vol. 12(13), pages 1-28, June.
    9. Shye-Nee Low & Shahrul Kamaruddin & Ishak Abdul Azid, 2015. "Improvement process selection framework for the formation of improvement solution alternatives," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(5), pages 702-722, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Frank Bertagnolli & Kerstin Herrmann & Isabel Rittmann & Tobias Viere, 2021. "The Application of Lean Methods in Corporate Sustainability—A Systematic Literature Review," Sustainability, MDPI, vol. 13(22), pages 1-17, November.
    2. Changhong Li & Jiani Gao & Jiaqi Guo & Jialuo Wang, 2022. "Low-Carbon Supply Chain Decisions Considering Carbon Emissions Right Pledge Financing in Different Power Structures," Energies, MDPI, vol. 15(15), pages 1-22, August.
    3. Iwona Posadzińska & Małgorzata Grzeszczak, 2022. "Management Accounting System in the Management of an Intelligent Energy Sector Enterprise," Energies, MDPI, vol. 15(20), pages 1-17, October.
    4. Amal Benkarim & Daniel Imbeau, 2022. "Investigating the Implementation of Toyota’s Human Resources Management Practices in the Aerospace Industry," Merits, MDPI, vol. 2(3), pages 1-20, July.
    5. Jaime Acevedo-Chedid & Melissa Caro Soto & Holman Ospina-Mateus & Katherinne Salas-Navarro & Shib Sankar Sana, 2023. "An optimization model for routing—location of vehicles with time windows and cross-docking structures in a sustainable supply chain of perishable foods," Operations Management Research, Springer, vol. 16(4), pages 1742-1765, December.
    6. Carbonnier Cl´ement, 2014. "The incidence of non-linear consumption taxes," Научный результат. Серия «Экономические исследования», CyberLeninka;Федеральное государственное автономное образовательное учреждение высшего образования «Белгородский государственный национальный исследовательский университет», issue 1, pages 5-18.
    7. Zhinan Li & Qinming Liu & Chunming Ye & Ming Dong & Yihan Zheng, 2022. "Achieving Resilience: Resilient Price and Quality Strategies of Fresh Food Dual-Channel Supply Chain Considering the Disruption," Sustainability, MDPI, vol. 14(11), pages 1-24, May.
    8. Klaus Jaffé, 2015. "Visualizing the Invisible Hand of Markets: Simulating Complex Dynamic Economic Interactions," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 22(2), pages 115-132, April.
    9. Gabriel Felbermayr, 2023. "Krieg mit anderen Mitteln," WIFO Monatsberichte (monthly reports), WIFO, vol. 96(2), pages 111-122, February.
    10. Christopher J. Coyne & Rachel L. Mathers, 2011. "Introduction," Chapters, in: Christopher J. Coyne & Rachel L. Mathers (ed.), The Handbook on the Political Economy of War, chapter 1, Edward Elgar Publishing.
    11. Brian Whitaker & Lindsey Godwin, 2013. "The Antecedents of Moral Imagination in the Workplace: A Social Cognitive Theory Perspective," Journal of Business Ethics, Springer, vol. 114(1), pages 61-73, April.
    12. Stefano Bosi & Claire Rogel Gaillard, 2018. "Biologie prédictive pour la santé. Regards croisés sur les enjeux socio-économiques et scientifiques chez l'Homme, les animaux et les plantes," Post-Print hal-02786221, HAL.
    13. Uhlig, Harald, 2012. "Economics and reality," Journal of Macroeconomics, Elsevier, vol. 34(1), pages 29-41.
    14. Haitian Lu & Hongbo Pan & Chenying Zhang, 2015. "Political Connectedness and Court Outcomes: Evidence from Chinese Corporate Lawsuits," Journal of Law and Economics, University of Chicago Press, vol. 58(4).
    15. Ugo Rossi, 2019. "The common-seekers: Capturing and reclaiming value in the platform metropolis," Environment and Planning C, , vol. 37(8), pages 1418-1433, December.
    16. E.V. Orlova, 2021. "Assessment of the Human Capital of an Enterprise and its Management in the Context of the Digital Transformation of the Economy," Journal of Applied Economic Research, Graduate School of Economics and Management, Ural Federal University, vol. 20(4), pages 666-700.
    17. Christopher Wissuchek & Patrick Zschech, 2025. "Prescriptive analytics systems revised: a systematic literature review from an information systems perspective," Information Systems and e-Business Management, Springer, vol. 23(2), pages 279-353, June.
    18. Antonello Calabrò & Enrico Cambiaso & Manuel Cheminod & Ivan Cibrario Bertolotti & Luca Durante & Agostino Forestiero & Flavio Lombardi & Giuseppe Manco & Eda Marchetti & Albina Orlando & Giuseppe Pap, 2024. "A Methodological Approach to Securing Cyber-Physical Systems for Critical Infrastructures," Future Internet, MDPI, vol. 16(11), pages 1-19, November.
    19. Pavlenchyk, Nataliia & Horbonos, Fedir & Pavlenchyk, Anatoliі & Skrynkovskyy, Ruslan & Pawlowski, Grzegorz, . "Increasing the competitiveness of enterprises based on the use of marketing management tools," Agricultural and Resource Economics: International Scientific E-Journal, Agricultural and Resource Economics: International Scientific E-Journal, vol. 7(3).
    20. Gheorghe Săvoiu & Vasile Dinu & Laurenţiu Tăchiciu, 2012. "Romania Foreign Trade in Global Recession, Revealed by the Extended Method of Exchange Rate Indicators," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 173-194, February.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:8:p:4695-:d:793753. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.