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Proposing Employee Level CSR as an Enabler for Economic Performance: The Role of Work Engagement and Quality of Work-Life

Author

Listed:
  • Xuelin Bu

    (School of Economics & Management, Wuhan University, Wuhan 430072, China)

  • Jacob Cherian

    (College of Business, Abu Dhabi University, Abu Dhabi P.O. Box 59911, United Arab Emirates)

  • Heesup Han

    (College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Seoul 143-747, Korea)

  • Ubaldo Comite

    (Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy)

  • Felipe Hernández-Perlines

    (Department of Business Administration, University of Castilla-La Mancha, 45071 Toledo, Spain)

  • Antonio Ariza-Montes

    (Social Matters Research Group, Universidad Loyola Andalucía, Escritor Castilla Aguayo 4, 14004 Córdoba, Spain)

Abstract

The aim of the current research is to foster the economic performance of a hotel enterprise through employee-level corporate social responsibility (CSR) activities with the mediating effect of work engagement (W.E) and quality of work-life (QWL). A hypothesized model was developed for this purpose. The data were collected from the hotel employees of a developing economy ( n = 396). The hypothesized relations were tested by employing the structural equation modeling technique. The current work’s statistical outcomes validated CSR’s seminal role to influence W.E and QWL perceptions of hotel employees, which eventually contribute to the economic performance of a hotel enterprise. The findings of the current analysis have different theoretical and practical implications. To the extent of theory, the current work advances the fields of enterprise management and employee wellbeing from an individual-level perspective of CSR. Practically, the current study helps the hotel management to realize that a carefully planned CSR strategy not only improves the economic performance of a hotel enterprise through employees but also helps to fulfill its social responsibility, hence leading a hotel enterprise towards a win-win situation.

Suggested Citation

  • Xuelin Bu & Jacob Cherian & Heesup Han & Ubaldo Comite & Felipe Hernández-Perlines & Antonio Ariza-Montes, 2022. "Proposing Employee Level CSR as an Enabler for Economic Performance: The Role of Work Engagement and Quality of Work-Life," Sustainability, MDPI, vol. 14(3), pages 1-18, January.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:3:p:1354-:d:733416
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    References listed on IDEAS

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    1. Priyanka Jain & Vishal Vyas & Ankur Roy, 2017. "Exploring the mediating role of intellectual capital and competitive advantage on the relation between CSR and financial performance in SMEs," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 13(1), pages 1-23, March.
    2. Julia Wolf, 2013. "Improving the Sustainable Development of Firms: The Role of Employees," Business Strategy and the Environment, Wiley Blackwell, vol. 22(2), pages 92-108, February.
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    Citations

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    Cited by:

    1. Rudy M. Ramdhan & Daniel Kisahwan & Alex Winarno & Deni Hermana, 2022. "Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
    2. Rong Wu & Jian Zhang & Yubing Yu & Sajjad M. Jasimuddin & Justin Zuopeng Zhang, 2023. "The Impact of Value Cocreation on CSR Innovation and Economic Performance," Sustainability, MDPI, vol. 15(5), pages 1-22, February.
    3. Sahar E-Vahdati & Nor Azila Mohd Noor & Pei Yew Mah & Francis Chuah & Filzah Md Isa, 2023. "Social and Environmental Sustainability, Workers’ Well-Being, and Affective Organizational Commitment in Palm Oil Industries," Sustainability, MDPI, vol. 15(12), pages 1-16, June.
    4. Ximeng Jia & Chen Chen & Yaoqin Li & Mengyu Hao, 2023. "From childhood poverty to good boss: the impact of CEO's early-life experience on corporate employee responsibility," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1937-1961, November.

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