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Online Shopping in Relationship with Perception, Attitude, and Subjective Norm during COVID-19 Outbreak: The Case of Vietnam

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  • Thi Mai Anh Nguyen

    (School of Economics and Management, Hanoi University of Science and Technology, Hanoi 000084, Vietnam)

  • Thi Hue Nguyen

    (School of Economics and Management, Hanoi University of Science and Technology, Hanoi 000084, Vietnam)

  • Hieu Hoc Le

    (School of Engineering Pedagogy, Hanoi University of Science and Technology, Hanoi 000084, Vietnam)

Abstract

People all across the world, especially in Vietnam, have been motivated to make online purchases since the COVID-19 pandemic, which started in early 2020. Despite the problematic developments of the COVID-19 pandemic throughout the 2020–2021 period, Vietnam has experienced a considerable increase in e-commerce, both in terms of users and revenue, contributing considerably to national economic growth. The purpose of this study is to examine how COVID-19 affects Vietnamese customers’ online purchasing decisions. We conducted a survey of 638 Vietnamese internet shoppers for this, and the results were analyzed using SPSS. The results show that attitudes, perceived ease of use, perceived usefulness, and subjective norms all positively and significantly impact customer purchase intention. The desire to make an online purchase, however, is negatively and negligibly impacted by perceived risk. Online purchasing behavior is positively influenced by the intention to buy online. The perceived risk of the COVID-19, in particular, significantly modifies the relationship between perceived usefulness and perceived usability and online shopping intention, but only marginally modifies the relationship between attitude, subjective norms, and perceived risk and online purchase intention. Using a combined Theory of Acceptance Model (TAM) and Theory of Planned Behaviors (TPB) model with COVID-19 as an external model variable, the study adds to the body of knowledge by providing empirical findings.

Suggested Citation

  • Thi Mai Anh Nguyen & Thi Hue Nguyen & Hieu Hoc Le, 2022. "Online Shopping in Relationship with Perception, Attitude, and Subjective Norm during COVID-19 Outbreak: The Case of Vietnam," Sustainability, MDPI, vol. 14(22), pages 1-11, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:22:p:15009-:d:971492
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    References listed on IDEAS

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    Cited by:

    1. Mulatu Tilahun & Eshetie Berhan & Gezahegn Tesfaye, 2023. "Determinants of consumers’ purchase intention on digital business model platform: evidence from Ethiopia using partial least square structural equation model (PLS-SEM) technique," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-28, December.
    2. Norazryana Mat Dawi & Ha Jin Hwang & Nasir Abdul Jalil & Petra Maresova & Hamidreza Namazi, 2024. "Consumer Motivation to Purchase Online During COVID-19 Pandemic: Extending Protection Motivation Theory," SAGE Open, , vol. 14(1), pages 21582440241, March.
    3. Lv, Zhe, 2025. "Key determinants of purchase intentions for geographical indication agricultural products: A hybrid PLS-SEM and ANN approach," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).

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