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Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments

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  • Beatrice Villari

    (Department of Design, Politecnico di Milano, 20158 Milan, Italy)

Abstract

Cities provide a privileged context for observing environmental, social, political, and economic changes. They offer great opportunities for experimentation, often becoming laboratories for innovative practices in different fields of research. This article describes how Service Design can concretely contribute to promoting sustainable and inclusive services at the city level by adopting participatory, collaborative, and multi-stakeholder processes. In particular, the article analyses, through a literature review, the evolution of service design applied to complex and large-scale systems, identifying in the recent conceptualization of service ecosystem design the framework for designing sustainable and inclusive solutions in urban contexts. Two design studios were developed through a collaborative design process to link theory and practice. Three examples of service concepts are described as experiments in transformative service design practices that incorporate systems thinking. The article explains how service designers can deal with complex and large-scale transformations in terms of sustainable urban services and outlines a service design process and some design and research implications related to the ability to adapt to uncertainty and incorporate complexity as design elements.

Suggested Citation

  • Beatrice Villari, 2022. "Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments," Sustainability, MDPI, vol. 14(20), pages 1-15, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:20:p:13237-:d:942695
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    References listed on IDEAS

    as
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    2. Chiara Battistoni & Carolina Giraldo Nohra & Silvia Barbero, 2019. "A Systemic Design Method to Approach Future Complex Scenarios and Research Towards Sustainability: A Holistic Diagnosis Tool," Sustainability, MDPI, vol. 11(16), pages 1-30, August.
    3. Weigand, Kirk & Flanagan, Thomas & Dye, Kevin & Jones, Peter, 2014. "Collaborative foresight: Complementing long-horizon strategic planning," Technological Forecasting and Social Change, Elsevier, vol. 85(C), pages 134-152.
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    5. Zichao Nie & Francesco Zurlo & Elisabetta Camussi & Chiara Annovazzi, 2019. "Service Ecosystem Design for Improving the Service Sustainability: A Case of Career Counselling Services in the Italian Higher Education Institution," Sustainability, MDPI, vol. 11(5), pages 1-24, March.
    6. Lerzan Aksoy & Hooria Jazaieri & Yuliya Komarova Loureiro & Katherine Milligan & Jeffrey Nesteruk & Raj Sisodia, 2019. "Transforming Business Education through Social Innovation: from Exalting Heroes to Engaging our Humanity," Humanistic Management Journal, Springer, vol. 4(2), pages 239-259, December.
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