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Design of Sustainable Senior-Friendly Community Transportation Services

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  • Muxin Zhang

    (College of Media and Communication, Shandong University of Political Science and Law, Jinan 250014, China
    Department of Smart Experience Design, Kookmin University, Seoul 02707, Korea)

  • Younghwan Pan

    (Department of Smart Experience Design, Kookmin University, Seoul 02707, Korea)

Abstract

With the increasingly serious aging problem, getting around in communities has become an important means of socializing for older adults. This study proposes a new community aging-friendly transportation service system from the perspective of service design, so as to help realize the sustainable development of community services. To achieve this objective, the pain points and demands of older adults while traveling in communities were collected through a questionnaire survey, focus group interview, and user journey map. In addition, the grounded theory was applied to encode the qualitative data obtained in the focus group interview, so as to explore the path composition and dimension connotation of designing community transportation services. Based on the research results, we found that service strategy, service foundation, service support, and service effect are the key factors influencing customized transportation services. The established model covers the design framework of the service system, customized traffic service process, design strategy of community stakeholders, and traffic service system diagram. These research results provide references for community managers, community service providers, and designers.

Suggested Citation

  • Muxin Zhang & Younghwan Pan, 2021. "Design of Sustainable Senior-Friendly Community Transportation Services," Sustainability, MDPI, vol. 13(23), pages 1-18, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13078-:d:688183
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    References listed on IDEAS

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    3. Linda Too & George Earl, 2010. "Public transport service quality and sustainable development: a community stakeholder perspective," Sustainable Development, John Wiley & Sons, Ltd., vol. 18(1), pages 51-61.
    4. Abolfazl Dehghanmongabadi & Åžebnem HoÅŸkara, 2020. "Determinative Variables Toward Promoting Use of Active Modes of Transportation: Enhancing Level of Sustainable Mobility in Communities," SAGE Open, , vol. 10(3), pages 21582440209, September.
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    1. Ratchaphong Lieophairot & Nuttawut Rojniruttikul & Singha Chaveesuk, 2025. "Factors Influencing Rail Service Passenger Loyalty Among Older Thai Adults," Sustainability, MDPI, vol. 17(18), pages 1-26, September.
    2. Jianbo Han & Edwin H. W. Chan & Esther H. K. Yung & Queena K. Qian & Patrick T. I. Lam, 2022. "A Policy Framework for Producing Age-Friendly Communities from the Perspective of Production of Space," IJERPH, MDPI, vol. 19(4), pages 1-23, February.
    3. Xiaomin Zhou & Chaemoon Yoo & Xiyan Sun & Yingjie Lai & Younghwan Pan, 2022. "Pilot Study on User Service Guarantee Elements for Electric Minivans," Sustainability, MDPI, vol. 14(22), pages 1-20, November.

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