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Modeling Users’ Empowerment in E-Health Systems

Author

Listed:
  • Muhammad Anshari

    (School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan BE1410, Brunei)

  • Mohammad Nabil Almunawar

    (School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan BE1410, Brunei)

  • Mustafa Z. Younis

    (Department of Health Policy & Management, Jackson State University, Jackson, MS 39217, USA)

  • Adnan Kisa

    (School of Health Sciences, Kristiania University College, 0152 Oslo, Norway)

Abstract

In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals.

Suggested Citation

  • Muhammad Anshari & Mohammad Nabil Almunawar & Mustafa Z. Younis & Adnan Kisa, 2021. "Modeling Users’ Empowerment in E-Health Systems," Sustainability, MDPI, vol. 13(23), pages 1-18, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:12993-:d:686565
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    References listed on IDEAS

    as
    1. Patricia N. Mechael, 2009. "The Case for mHealth in Developing Countries," Innovations: Technology, Governance, Globalization, MIT Press, vol. 4(1), pages 103-118, January.
    2. Segal, Leonie, 1998. "The importance of patient empowerment in health system reform," Health Policy, Elsevier, vol. 44(1), pages 31-44, April.
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