IDEAS home Printed from https://ideas.repec.org/a/gam/jscscx/v12y2023i10p557-d1254140.html
   My bibliography  Save this article

Making Digital Government More Inclusive: An Integrated Perspective

Author

Listed:
  • Yaser Hasan Al-Mamary

    (Department of Management and Information Systems, College of Business Administration, University of Ha’il, Hail 55471, Saudi Arabia)

  • Mohammad Alshallaqi

    (Department of Management and Information Systems, College of Business Administration, University of Ha’il, Hail 55471, Saudi Arabia)

Abstract

This study aims to identify the key factors that can contribute to making digital government more inclusive. This study developed a research model based on integrating the theory of e-government adoption and innovation resistance theory. The empirical testing was carried out in Saudi Arabia, which is widely considered one of the most progressive nations in the Middle East in terms of digital government transformation. In total, 412 people participated in this study. This study used structural equation modeling to validate the integrated model. Based on this study’s findings, this study identified the primary factors that can help make digital governments more inclusive. The most crucial elements are perceived compatibility, perceived awareness, availability of resources, perceived information quality, perceived trust, perceived functional benefits, and perceived service response. The results of this research inform government officials and policymakers in their move toward the goal of inclusive and easily accessible digital government services.

Suggested Citation

  • Yaser Hasan Al-Mamary & Mohammad Alshallaqi, 2023. "Making Digital Government More Inclusive: An Integrated Perspective," Social Sciences, MDPI, vol. 12(10), pages 1-25, October.
    • Handle: RePEc:gam:jscscx:v:12:y:2023:i:10:p:557-:d:1254140
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-0760/12/10/557/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-0760/12/10/557/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Farrell, Joseph & Saloner, Garth, 1986. "Installed Base and Compatibility: Innovation, Product Preannouncements, and Predation," American Economic Review, American Economic Association, vol. 76(5), pages 940-955, December.
    2. Ery Dwi Pantari & Hendy Mustiko Aji, 2020. "Investigating Muslim non-consumers’ intention to use Islamic bank: perceived social value (PSV) and awareness," Jurnal Siasat Bisnis, Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 24(2), pages 187-198.
    3. Baqar Ali Zardari & Zahid Hussain & Aijaz Ahmed Arain & Wajid H. Rizvi & Muhammad Saleem Vighio, 2021. "Development and Validation of User Experience-Based E-Learning Acceptance Model for Sustainable Higher Education," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
    4. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Rana, Nripendra P. & Kizgin, Hatice & Patil, Pushp, 2019. "Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model," International Journal of Information Management, Elsevier, vol. 44(C), pages 38-52.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yaser Hasan Al-Mamary & Adel Abdulmohsen Alfalah & Mohammad Mulayh Alshammari & Aliyu Alhaji Abubakar, 2024. "Exploring factors influencing university students’ intentions to use ChatGPT: analysing task-technology fit theory to enhance behavioural intentions in higher education," Future Business Journal, Springer, vol. 10(1), pages 1-17, December.
    2. Gatot Hery Djatmiko & Obsatar Sinaga & Suharno Pawirosumarto, 2025. "Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance," Sustainability, MDPI, vol. 17(7), pages 1-28, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xuemeng Zhao & Weilun Huang, 2024. "Global Geopolitical Changes and New/Renewable Energy Game," Energies, MDPI, vol. 17(16), pages 1-27, August.
    2. Beomjin Choi & T. S. Raghu & Ajay Vinzé & Kevin J. Dooley, 2019. "Effectiveness of standards consortia: Social network perspectives," Information Systems Frontiers, Springer, vol. 21(2), pages 405-416, April.
    3. Chakravorti Sujit, 2003. "Theory of Credit Card Networks: A Survey of the Literature," Review of Network Economics, De Gruyter, vol. 2(2), pages 1-19, June.
    4. Antonio Estache & Marco Manacorda & Tommaso M. Valletti, 2002. "Telecommunications Reform, Access Regulation, and Internet Adoption in Latin America," Economía Journal, The Latin American and Caribbean Economic Association - LACEA, vol. 0(Spring 20), pages 153-218, January.
    5. Slowak, André P., 2009. "Market fields structure & dynamics in industrial automation," FZID Discussion Papers 02-2009, University of Hohenheim, Center for Research on Innovation and Services (FZID).
    6. Dietrich, Antje-Mareike, 2016. "Governmental platform intermediation to promote alternative fuel vehicles," Economics Department Working Paper Series 16, Technische Universität Braunschweig, Economics Department.
    7. Mileva, Elitza & Siegfried, Nikolaus, 2012. "Oil market structure, network effects and the choice of currency for oil invoicing," Energy Policy, Elsevier, vol. 44(C), pages 385-394.
    8. Giovanna Devetag & Enrico Zaninotto, 2001. "The imperfect hiding: Some introductory concepts and preliminary issues on modularity," ROCK Working Papers 010, Department of Computer and Management Sciences, University of Trento, Italy, revised 13 Jun 2008.
    9. Howell, Bronwyn, 2006. "Unveiling 'Invisible Hands': Two-Sided Platforms in Health Care Markets," Working Paper Series 3841, Victoria University of Wellington, The New Zealand Institute for the Study of Competition and Regulation.
    10. Nicholas Economides & Brian Viard, 2003. "Pricing of Complementary Goods and Network Effects," Working Papers 03-12, New York University, Leonard N. Stern School of Business, Department of Economics.
    11. Yifan Dou & Marius Florin Niculescu & Dongjun Wu, 2011. "Optimal Consumer Network Structure Formation under Network Effects: Seeds Controllability and Visibility," Working Papers 11-07, NET Institute, revised Oct 2011.
    12. Dennis W. Carlton & Michael Waldman, 2002. "The Strategic Use of Tying to Preserve and Create Market Power in Evolving Industries," RAND Journal of Economics, The RAND Corporation, vol. 33(2), pages 194-220, Summer.
    13. Berchicci, L. & King, A.A. & Tucci, C.L., 2008. "The Strategic Determinants of Tardy Entry: Is Timeliness Next to Godliness?," ERIM Report Series Research in Management ERS-2008-070-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    14. Snellman, Heli, 2006. "Automated teller machine network market structure and cash usage," Bank of Finland Scientific Monographs, Bank of Finland, volume 0, number sm2006_038, December.
    15. Haili Zhang & Yufan Wang & Michael Song, 2019. "Does Competitive Intensity Moderate the Relationships between Sustainable Capabilities and Sustainable Organizational Performance in New Ventures?," Sustainability, MDPI, vol. 12(1), pages 1-18, December.
    16. Kari Kemppainen, 2004. "Competition and regulation in European retail payment systems," Microeconomics 0404008, University Library of Munich, Germany.
    17. Yi-Nung Yang, 1996. "Network Effects, Pricing Strategies, and Optimal Upgrade Time in Software Provision," Industrial Organization 9602001, University Library of Munich, Germany.
    18. Tobias Kretschmer & Katrin Muehlfeld, 2004. "Co-opetition in Standard-Setting: The Case of the Compact Disc," Working Papers 04-14, NET Institute, revised Oct 2004.
    19. Ram Rao & Ozge Turut, 2019. "New Product Preannouncement: Phantom Products and the Osborne Effect," Management Science, INFORMS, vol. 65(8), pages 3776-3799, August.
    20. Sanjeev Goyal & Adrien Vigier, 2014. "Attack, Defence, and Contagion in Networks," Review of Economic Studies, Oxford University Press, vol. 81(4), pages 1518-1542.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jscscx:v:12:y:2023:i:10:p:557-:d:1254140. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.