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Making Digital Government More Inclusive: An Integrated Perspective

Author

Listed:
  • Yaser Hasan Al-Mamary

    (Department of Management and Information Systems, College of Business Administration, University of Ha’il, Hail 55471, Saudi Arabia)

  • Mohammad Alshallaqi

    (Department of Management and Information Systems, College of Business Administration, University of Ha’il, Hail 55471, Saudi Arabia)

Abstract

This study aims to identify the key factors that can contribute to making digital government more inclusive. This study developed a research model based on integrating the theory of e-government adoption and innovation resistance theory. The empirical testing was carried out in Saudi Arabia, which is widely considered one of the most progressive nations in the Middle East in terms of digital government transformation. In total, 412 people participated in this study. This study used structural equation modeling to validate the integrated model. Based on this study’s findings, this study identified the primary factors that can help make digital governments more inclusive. The most crucial elements are perceived compatibility, perceived awareness, availability of resources, perceived information quality, perceived trust, perceived functional benefits, and perceived service response. The results of this research inform government officials and policymakers in their move toward the goal of inclusive and easily accessible digital government services.

Suggested Citation

  • Yaser Hasan Al-Mamary & Mohammad Alshallaqi, 2023. "Making Digital Government More Inclusive: An Integrated Perspective," Social Sciences, MDPI, vol. 12(10), pages 1-25, October.
    • Handle: RePEc:gam:jscscx:v:12:y:2023:i:10:p:557-:d:1254140
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    References listed on IDEAS

    as
    1. Ery Dwi Pantari & Hendy Mustiko Aji, 2020. "Investigating Muslim non-consumers’ intention to use Islamic bank: perceived social value (PSV) and awareness," Jurnal Siasat Bisnis, Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 24(2), pages 187-198.
    2. Baqar Ali Zardari & Zahid Hussain & Aijaz Ahmed Arain & Wajid H. Rizvi & Muhammad Saleem Vighio, 2021. "Development and Validation of User Experience-Based E-Learning Acceptance Model for Sustainable Higher Education," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
    3. Farrell, Joseph & Saloner, Garth, 1986. "Installed Base and Compatibility: Innovation, Product Preannouncements, and Predation," American Economic Review, American Economic Association, vol. 76(5), pages 940-955, December.
    4. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Rana, Nripendra P. & Kizgin, Hatice & Patil, Pushp, 2019. "Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model," International Journal of Information Management, Elsevier, vol. 44(C), pages 38-52.
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    Cited by:

    1. Yaser Hasan Al-Mamary & Adel Abdulmohsen Alfalah & Mohammad Mulayh Alshammari & Aliyu Alhaji Abubakar, 2024. "Exploring factors influencing university students’ intentions to use ChatGPT: analysing task-technology fit theory to enhance behavioural intentions in higher education," Future Business Journal, Springer, vol. 10(1), pages 1-17, December.
    2. Gatot Hery Djatmiko & Obsatar Sinaga & Suharno Pawirosumarto, 2025. "Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance," Sustainability, MDPI, vol. 17(7), pages 1-28, March.

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