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Trends in the Literature About the Adoption of Digital Banking in Emerging Economies: A Bibliometric Analysis

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  • Julio César Acosta-Prado

    (CENTRUM Católica Graduate Business School, Pontificia Universidad Católica del Perú, Lima 15023, Peru)

  • Joan Sebastián Rojas Rincón

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

  • Andrés Mauricio Mejía Martínez

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

  • Andrés Ricardo Riveros Tarazona

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

Abstract

This study examines the trends in the literature about adopting digital banking in emerging economies. It is based on the concepts of digital transformation and technological adoption, which significantly impact the development of the banking industry. A quantitative approach was used through a bibliometric analysis using data from Scopus to achieve the objective. The search equation allowed 118 publications to be extracted and analyzed. The results show that digital banking in emerging countries is a growing field of research that has driven the introduction of new information technologies. The perceived usefulness of digital banking is a key factor in promoting its adoption in the market. Attributes such as security and trust were identified as affecting the level of user satisfaction. Most studies are based on technological adoption, where perceived risk, usefulness, and ease of use are key to understanding the intention to use these technologies. Some countries’ concerns about financial inclusion, cyber security, and trust in financial technology are evident. While digital banking has the potential to increase the coverage of financial services, there are concerns about cybersecurity risks and user data protection.

Suggested Citation

  • Julio César Acosta-Prado & Joan Sebastián Rojas Rincón & Andrés Mauricio Mejía Martínez & Andrés Ricardo Riveros Tarazona, 2024. "Trends in the Literature About the Adoption of Digital Banking in Emerging Economies: A Bibliometric Analysis," JRFM, MDPI, vol. 17(12), pages 1-21, November.
    • Handle: RePEc:gam:jjrfmx:v:17:y:2024:i:12:p:545-:d:1533485
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    References listed on IDEAS

    as
    1. Md. Nur Alam Siddik & Gang Sun & Sajal Kabiraj & Joghee Shanmugan & Cui Yanjuan, 2016. "Impacts of e-banking on performance of banks in a developing economy: empirical evidence from Bangladesh," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 17(6), pages 1066-1080, November.
    2. Allen, Franklin & Gu, Xian & Jagtiani, Julapa, 2022. "Fintech, Cryptocurrencies, and CBDC: Financial Structural Transformation in China," Journal of International Money and Finance, Elsevier, vol. 124(C).
    3. Tu DQ. Le & Thanh Ngo, 2020. "The determinants of bank profitability : A cross-country analysis," Central Bank Review, Research and Monetary Policy Department, Central Bank of the Republic of Turkey, vol. 20(2), pages 65-73.
    4. Imeda A. Tsindeliani & Maxim M. Proshunin & Tatyana D. Sadovskaya & Zhanna G. Popkova & Mariam A. Davydova & Oksana A. Babayan, 2021. "Digital transformation of the banking system in the context of sustainable development," Journal of Money Laundering Control, Emerald Group Publishing Limited, vol. 25(1), pages 165-180, June.
    5. Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit, 2009. "Customers’ perspectives regarding e-banking in an emerging economy," Journal of Retailing and Consumer Services, Elsevier, vol. 16(5), pages 340-351.
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