IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v19y2022i15p8976-d869985.html
   My bibliography  Save this article

Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao

Author

Listed:
  • Patrick Cheong-Iao Pang

    (Faculty of Applied Sciences, Macao Polytechnic University, Macao, China)

  • Wenjing Jiang

    (Center for Social Security Studies, Wuhan University, Wuhan 430072, China)

  • Guanwen Pu

    (Faculty of Business Administration, University of Macau, Macao, China)

  • Kin-Sun Chan

    (Faculty of Social Sciences, University of Macau, Macao, China
    Grand Thought Think Tank, Macao, China)

  • Ying Lau

    (Alice Lee Centre for Nursing Studies, Yong Loo Lin School of Medicine, National University of Singapore, Singapore 117597, Singapore)

Abstract

Social media engagement is a vehicle for effective communication and engagement between governments and individuals, especially in crises such as the COVID-19 pandemic. Additionally, it can be used to communicate resilience measures and receive feedback. This research aims to investigate public social media engagement with resilience measures related to COVID-19 in Macao. We examined 1107 posts and 791 comments about the government’s face mask supply and consumption voucher schemes on Facebook. Using the Crisis Lifecycle model, we partitioned the data and analyzed the content and engagement of related posts, as well as the word semantics in user comments. Our findings show that social media engagement in these resilience measures is high and positive in the early stages of the pandemic, suggesting social media’s potential in mobilizing society, preserving social resilience, and serving as a two-way communication tool in public health emergencies.

Suggested Citation

  • Patrick Cheong-Iao Pang & Wenjing Jiang & Guanwen Pu & Kin-Sun Chan & Ying Lau, 2022. "Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao," IJERPH, MDPI, vol. 19(15), pages 1-12, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:8976-:d:869985
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/19/15/8976/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/19/15/8976/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Fatouh, Mahmoud & Giansante, Simone & Ongena, Steven, 2021. "Economic support during the COVID crisis. Quantitative easing and lending support schemes in the UK," Economics Letters, Elsevier, vol. 209(C).
    2. Plough, A. & Fielding, J.E. & Chandra, A. & Williams, M. & Eisenman, D. & Wells, K.B. & Law, G.Y. & Fogleman, S. & Magaña, A., 2013. "Building community disaster resilience: Perspectives from a large urban county department of public health," American Journal of Public Health, American Public Health Association, vol. 103(7), pages 1190-1197.
    3. Cuervo, I. & Leopold, L. & Baron, S., 2017. "Promoting Community Preparedness and Resilience: A Latino Immigrant Community-Driven Project Following Hurricane Sandy," American Journal of Public Health, American Public Health Association, vol. 107(S2), pages 161-164.
    4. Wasim Ahmed & Josep Vidal-Alaball & Francesc Lopez Segui & Pedro A. Moreno-Sánchez, 2020. "A Social Network Analysis of Tweets Related to Masks during the COVID-19 Pandemic," IJERPH, MDPI, vol. 17(21), pages 1-9, November.
    5. Wasim Ahmed & Josep Vidal-Alaball & Josep M. Vilaseca, 2022. "A Social Network Analysis of Twitter Data Related to Blood Clots and Vaccines," IJERPH, MDPI, vol. 19(8), pages 1-8, April.
    6. Shadi Shahsavari & Pavan Holur & Tianyi Wang & Timothy R. Tangherlini & Vwani Roychowdhury, 2020. "Conspiracy in the time of corona: automatic detection of emerging COVID-19 conspiracy theories in social media and the news," Journal of Computational Social Science, Springer, vol. 3(2), pages 279-317, November.
    7. Melissa MacKay & Andrea Cimino & Samira Yousefinaghani & Jennifer E. McWhirter & Rozita Dara & Andrew Papadopoulos, 2022. "Canadian COVID-19 Crisis Communication on Twitter: Mixed Methods Research Examining Tweets from Government, Politicians, and Public Health for Crisis Communication Guiding Principles and Tweet Engagem," IJERPH, MDPI, vol. 19(11), pages 1-12, June.
    8. repec:aph:ajpbhl:10.2105/ajph.2017.304053_8 is not listed on IDEAS
    9. Muhammad Zaheer Asghar & Ayesha Iqbal & Pirita Seitamaa-Hakkarainen & Elena Barbera, 2021. "Breaching Learners’ Social Distancing through Social Media during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(21), pages 1-21, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andrea Laurent-Simpson, 2023. "COVID-19 and Masking Disparities: Qualitative Analysis of Trust on the CDC’s Facebook Page," IJERPH, MDPI, vol. 20(12), pages 1-18, June.
    2. Aleksey N. Raskhodchikov & Maria Pilgun, 2023. "COVID-19 and Public Health: Analysis of Opinions in Social Media," IJERPH, MDPI, vol. 20(2), pages 1-27, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Andrea Laurent-Simpson, 2023. "COVID-19 and Masking Disparities: Qualitative Analysis of Trust on the CDC’s Facebook Page," IJERPH, MDPI, vol. 20(12), pages 1-18, June.
    2. Olga Khokhlova & Nishtha Lamba & Aditi Bhatia & Marina Vinogradova, 2021. "Biowarfare conspiracy, faith in government, and compliance with safety guidelines during COVID-19: an international study," Mind & Society: Cognitive Studies in Economics and Social Sciences, Springer;Fondazione Rosselli, vol. 20(2), pages 235-251, November.
    3. Laura Colautti & Alice Cancer & Sara Magenes & Alessandro Antonietti & Paola Iannello, 2022. "Risk-Perception Change Associated with COVID-19 Vaccine’s Side Effects: The Role of Individual Differences," IJERPH, MDPI, vol. 19(3), pages 1-14, January.
    4. Mikhail Rogov & Céline Rozenblat, 2018. "Urban Resilience Discourse Analysis: Towards a Multi-Level Approach to Cities," Sustainability, MDPI, vol. 10(12), pages 1-21, November.
    5. Sara Monaci & Domenico Morreale & Simone Persico, 2023. "The Eurabia Conspiracy Theory: Twitter’s Political Influencers, Narratives, and Information Sources," Media and Communication, Cogitatio Press, vol. 11(4), pages 73-85.
    6. Saud Alshehri & Yacine Rezgui & Haijiang Li, 2015. "Delphi-based consensus study into a framework of community resilience to disaster," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 75(3), pages 2221-2245, February.
    7. Yusuke Toyoda, 2021. "Survey paper: achievements and perspectives of community resilience approaches to societal systems," Asia-Pacific Journal of Regional Science, Springer, vol. 5(3), pages 705-756, October.
    8. Hsin-I Shih & Tzu-Yuan Chao & Yi-Ting Huang & Yi-Fang Tu & Tzu-Ching Sung & Jung-Der Wang & Chia-Ming Chang, 2020. "Increased Medical Visits and Mortality among Adults with Cardiovascular Diseases in Severely Affected Areas after Typhoon Morakot," IJERPH, MDPI, vol. 17(18), pages 1-16, September.
    9. Kai Wang & Zhe Wang & Jun Deng & Yuanyuan Feng & Quanfang Li, 2022. "Study on the Evaluation of Emergency Management Capacity of Resilient Communities by the AHP-TOPSIS Method," IJERPH, MDPI, vol. 19(23), pages 1-14, December.
    10. Alan Kirschenbaum, 2021. "Reducing patient surge: community based social networks as first responders," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 108(1), pages 163-175, August.
    11. Agnieszka Turska-Kawa & Irena Pilch, 2022. "Political beliefs and the acceptance of the SARS-CoV-2 pandemic restrictions. The case of Poland," PLOS ONE, Public Library of Science, vol. 17(3), pages 1-25, March.
    12. Ferentinos, Konstantinos & Gibberd, Alex & Guin, Benjamin, 2023. "Stranded houses? The price effect of a minimum energy efficiency standard," Energy Economics, Elsevier, vol. 120(C).
    13. Emilio Ferrara & Stefano Cresci & Luca Luceri, 2020. "Misinformation, manipulation, and abuse on social media in the era of COVID-19," Journal of Computational Social Science, Springer, vol. 3(2), pages 271-277, November.
    14. Patrick Cheong-Iao Pang & Qixin Cai & Wenjing Jiang & Kin Sun Chan, 2021. "Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao," IJERPH, MDPI, vol. 18(7), pages 1-19, March.
    15. Huo, Liang’an & Yu, Yue, 2023. "The impact of the self-recognition ability and physical quality on coupled negative information-behavior-epidemic dynamics in multiplex networks," Chaos, Solitons & Fractals, Elsevier, vol. 169(C).
    16. Benjamin F. Springgate & Armen C. Arevian & Ashley Wennerstrom & Arthur J. Johnson & David P. Eisenman & Olivia K. Sugarman & Catherine G. Haywood & Edward J. Trapido & Cathy D. Sherbourne & Ashley Ev, 2018. "Community Resilience Learning Collaborative and Research Network (C-LEARN): Study Protocol with Participatory Planning for a Randomized, Comparative Effectiveness Trial," IJERPH, MDPI, vol. 15(8), pages 1-16, August.
    17. Ming Zhong & Lu Xiao & Qian Zhang & Tao Jiang, 2021. "Risk Perception, Risk Communication, and Mitigation Actions of Flash Floods: Results from a Survey in Three Types of Communities," Sustainability, MDPI, vol. 13(22), pages 1-23, November.
    18. Santiago Batista-Toledo & Diana Gavilan, 2023. "Student Experience, Satisfaction and Commitment in Blended Learning: A Structural Equation Modelling Approach," Mathematics, MDPI, vol. 11(3), pages 1-15, February.
    19. Yachao Li & Sylvia Twersky & Kelsey Ignace & Mei Zhao & Radhika Purandare & Breeda Bennett-Jones & Scott R. Weaver, 2020. "Constructing and Communicating COVID-19 Stigma on Twitter: A Content Analysis of Tweets during the Early Stage of the COVID-19 Outbreak," IJERPH, MDPI, vol. 17(18), pages 1-12, September.
    20. Ke Cui & Ziqiang Han & Dongming Wang, 2018. "Resilience of an Earthquake-Stricken Rural Community in Southwest China: Correlation with Disaster Risk Reduction Efforts," IJERPH, MDPI, vol. 15(3), pages 1-14, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:8976-:d:869985. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.